Job Summary
- Management
- International
- 5 to 10 years
- Bachelor - Master
- Permanent contract - Fixed-term contract
Company
-
HR RECRUITMENTS
- Industries : Industry, production, manufacturing and other
- Job ads : See our Job Ads
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Company description:
HR Recruitments is solely into job advertisements and recruitments for various companies. read more
Job Ad & Profile Description
Position : Head of PAC Operations - Passport Application Centres in Ghana
The Head of PAC Operations is responsible for managing the operations of the Passport Application Centers, ensuring they have the resources and support needed to function effectively. This includes acting as the Single Point Of Contact (SPOC) for PAC-related issues, ensuring optimum operations at the PAC, liaising with managers to resolve problems, ensuring the availability of required reports, and facilitating the training and support of PAC staff.
Responsibilities :
- Single Point Of Contact (SPOC): Serve as the main contact for private party’s PAC-related issues, ensuring effective communication and resolution of any concerns.
- Reporting: Ensure the timely and accurate preparation of needed reports for stakeholders, providing insights into PAC operations and performance.
- Problem Resolution: Liaise with the responsible manager to identify and resolve any issues faced by PACs, ensuring minimal disruption to operations.
- Resource Provision: Ensure PACs have all necessary resources, including materials and equipment, and coordinate training programs for new officers.
- Ticketing System Management: Access and monitor the ticketing system to follow up on and address the needs and requests of various PACs, ensuring timely resolution.
- Operational Oversight: Monitor and evaluate the efficiency of PAC operations, suggesting and implementing improvements where necessary.
- Stakeholder Communication: Maintain open lines of communication with internal and external stakeholders to ensure alignment and support for PAC activities.
- Compliance: Ensure all PAC operations comply with BTS policies, procedures, and relevant regulatory requirements.
Required profile for job ad : Head of PAC Operations - Passport Application Centres in Ghana
Education:
- Bachelor’s degree in Business Administration, Operations Management, Public Administration, or a related field relevant experience.
- Master’s degree will be a plus.
Work Experience:
- Minimum of 5 years of experience in operations management, customer service management, or a similar role, preferably within a high-security or government service environment.
- Proven experience in managing teams and coordinating between multiple sites.
Knowledge, Skills, and Abilities:
- Strong understanding of operational processes and customer service principles.
- Excellent organizational and problem-solving skills.
- Ability to handle complex and challenging situations effectively.
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in relevant software applications (e.g., ticketing systems, reporting tools).
Job criteria for job ad : Head of PAC Operations - Passport Application Centres in Ghana
- Job category : Management
- Industries : Government services
- Employment type : Permanent contract - Fixed-term contract
- Region : International
- City : Passport Application Centres In Ghana
- Experience level : 5 to 10 years
- Educational level : Bachelor - Master
- Number of Position(s) : 10
- Compliance
- Processes
- Ticketing
- Business Administration
- Production
- Support
- Training
- Maintenance
- Equipment
- Management
- Leadership
- Operations Management
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Job Summary
Head of PAC Operations - Passport Application Centres in Ghana
- Management
- International
- 5 to 10 years
- Bachelor - Master
- Permanent contract - Fixed-term contract
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