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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- IT, new technologies
- Management
- R&D, project management
Professional experience
Experience in the following industries :
not filled in
Professional experience
- Service Desk Analyst
- Roy Hill Holdings (Australia)
- 03.2020 - 11.2020
- • Level 2 Supporting around 3800 users remotely and on sites • Client complaints resolution in a proactive and timely manner • IT projects • Active Directory management • Office 365 Administration / Azure • Manage Engine • Microsoft Exchange 2016/o365 / Powershel • MDM management (AirWatch) for iPhone and iPad • AV Technology / Microsoft Teams/ BlueJeans - Staff training - Writing of technical documentation and reports - Network and IT system monitoring - Server management, patching, system vulnerability analysis • Computer rollout/repair and imaging • Microsoft SCCM management / VPN /Global Protect/ Big-IP • Maintaining Service desk and users documentation up to date • Contributing to IT support Knowledge base articles • Phone systems
- SENIOR CUSTOMER SUPPORT SPECIALIST
- ATCO-iTek / WIPRO (Australia)
- 03.2013 - 11.2019
- Customer Support Specialist • Level 1 & 2 Supporting around 400 users remotely and on sites • Client complaints resolution in a proactive and timely manner • Active Directory management / Office 365 Administration • Worked on several IT projects • ConnectWise /Automate /ServiceNow /Infra9 • Microsoft Exchange 2010/2016/ • Windows Server admin 2012/2016 • MDM management (AirWatch) for iPhone and iPad • Patching cables when required / AV Technology • Computer rollout/repair and imaging/Migration to Windows10 • Microsoft SCCM management/Citrix/VPN Cisco and FortiGate • Level 1 Support for SAP/ mDrover/ IBIS and other Gas applications • Maintaining Service desk and users documentation up to date • Contributing to IT support Knowledge base articles • OKTA Identity & Access Management…
Skills
Project Management
System Admin
Cyber Security
IT Support
ITSM, Cisco, ITIL, ...
Education
Education level : Bachelor
- Waikato Institute of Technology, New Zealand
- 03.2007 - 04.2010
Bachelor Of Information Technology
- Online
- 10.2014 - 05.2015
- Online and in-company training (Australia) Routing & Switching
CISCO CERTIFIED NETWORK ASSOCIATES
- Hamilton Hames I.T. Academy
- 03.2010 - 04.2010
CERTIFICATE IN WINDOWS ADMINISTRATION
Key Skills
- ACCESS
- AIRWATCH
- AUTOMATE
- AZURE
- CISCO
- EXCHANGE
- ITIL
- ITSM
- Management
- Management System
- MDM
- MICROSOFT
- SAP
- SCCM
- SERVICENOW
- VPN
Languages
- English
- Fluent
- French
- Native
More information
- Availability : immediately
- Geographical flexibility : Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western - International
- Place of residence : Accra
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Freelance - Part-time work
- Last updated : 26.05.2021
- Total views CV : 77
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