CV Profile No.117008

Experience in the following industries :

• Call centers, hotlines

Professional experience

• Customer Relationship Manager
• Vodafone Ghana Head Office Accra,( Customer Business Unit (CBU)
• Since 02.2017
• • Provide management with comprehensive reports on customer’s activity patterns. • Develop trend forecasting to assist management in making strategic decisions. • Planning, controlling and monitoring of 2000 customers to drive unmatched customer experience • Develop strategies to assist the team achieve revenue targets • Resolving customer’s fault, receiving complaints and finding solution for it.

• Customer Relationship Manager
• Vodafone Ghana, Head office (Tele sales)
• Since 02.2014
• • Managing and growing customer relationship • Profiling and segmenting of customers • Prospecting for and developing new potential customers via telephone, tracking leads, researching and identifying key contacts • Liaising with product developers to develop products to suit customer needs.

• Customer Service management
• Tele tac Ghana
• Since 09.2013
• • Answering customers’ inquiries. • Resolve customer's problems and uncover additional needs. • Introduce new products and benefits to customers. • Escalate unresolved problems to appropriate authorities.

• Receptionist
• Paloma Hotel
• Since 02.2012
• • Answering visitor’s inquiries • Manage in-coming and out-going phone calls • Making reservations and Receiving • Papering and Posting of Guest Bill • Checking in and of Guest • Filing Documents