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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Secretarial work, assistantship
Professional experience
Experience in the following industries :
not filled in
Professional experience
- Helpdesk technician
- Rootsmine Investment Ltd
- 02.2014 - 08.2018
- Created new accounts, reset passwords and configured access to servers and file management software for users. Assisted customers with various types of technical issues via email, live chat and telephone. Troubleshot hardware issues Increased overall company performance through improved IT uptime and cost reductions. Supported customers with password resets and account customization. Developed and maintained strong relations with customers to meet quality expectations. Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Skills
Microsoft Windows and Office
Error Detection
Verbal and Written Communication
Teamwork and Collaboration
Technical Troubleshooting
Defect Analysis and Resolution
Collaborative Team Player
Attention to Detail
Multitasking and Prioritization
Analytical and Methodical
Computer Diagnostics
Hardware and Software Repair
Help Desk Support
Troubleshooting Network Issues
Daily Reporting
Software Installation and Configuration
Fluent in [french , english]
Network Security
Cisco Routers and Switches
Network Protocols
Telecommunication
VoIP
Project management
Ethernet
Education
Education level : Bachelor
- Ghana telecom university college
- 01.2010 - 09.2013
Engineering
Key Skills
- Hardware
- Computer Software
- helpdesk
- billingual
- Security
Languages
- English
- Fluent
- French
- Native
More information
- Availability : immediately
- Geographical flexibility : Greater Accra
- Place of residence : Abomey calavi
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 15.02.2023
- Total views CV : 85
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