CV Profile No.152692

Experience in the following industries :

• Agriculture, fishing, aquaculture
• Consumer goods
• Distribution, selling, wholesale
• Marketing, communication, media
• Services other

Professional experience

• Branch Manager
• Sweet Muzic Pro Audio
• Since 05.2021
• Business manager, experienced in administration and management with expertise in B2B and B2C Commerce and relationship management with expertise in sales and marketing, business administration, business development and events. Delivered an 85% conversion rate by developing customised B2C sales pitches, compelling presentations, and proposals focused on solutions, inspiring customer confidence and trust. Championed strategic commercial decisions, which secured MoUs and supply contracts with major customers, increasing revenue and managing key accounts and supply contracts through developing and maintaining vital customer and business relationships. Ensured my team surpassed customer service goals and guaranteed 100% compliance. We were able to guarantee customer satisfaction and decrease complaint calls and reviews. Ensured the day-to-day running of the branch, delivering exceptional service, resulting in increased revenue and customer loyalty.

• Marketing Executive
• Sweet Muzic Pro Audio
• 11.2016 - 04.2021
• Planning and executing Social marketing and publicity plan for the annual Senku Fair with the team; a company-wide trade show on Facebook, Instagram and WhatsApp, engaging 5000+ stakeholders. Implementing creative strategies to significantly increase visibility and engagement with targeted audiences, resulting in a 50% growth (2.5K Followers) in 2 months in online reach on Facebook. Supervised the branding, distribution, logistics and mechanising for all new branches of the business. Steered the Collation and analysis of customer feedback to find areas for improvement in service delivery, resulting in a rise in customer satisfaction scores, a decrease in complaints by 15% and maintaining a response rate of 95% within 24 hours. Effectively conveyed information through precise written and sales pitches, adeptly tailored messages to diverse audiences as a sales representative. Collaborated with the team on market research to identify customer needs, trends, and competition, resulting in a 37% increase in new customer acquisitions through cold calling, presentations, invoice defence and sales pitch. Created and nurtured a pipeline of opportunities, generated and qualified leads, and led new prospects through the sales process for contracts, installations and Technical training. Negotiated new supply contracts with Clients and vendors, ensuring consistent revenue flow.