CV Profile No.168179

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Event, receptionist
• Marketing, communication, media
• Temporary work, recruitment

Professional experience

• Customer service representative
• e-Services Africa Limited
• Since 08.2023
• Handled promotions and social ad campaigns. Processed forms, orders, and applications requested by customers. Identified and escalated priority issues to high-level management.

• Census Field Supervisor
• Oxford Research Institute Ghana
• 04.2024 - 04.2024
• Conducted performance evaluations for enumerators at regular intervals, identifying areas of strengths and weaknesses and providing targeted feedback for improvement. Evaluated employee performance regularly, providing constructive feedback and identifying areas for improvement. Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively. Resolved escalated conflicts between enumerators and respondents through diplomatic negotiations or mediation as necessary, ensuring smooth operations within assigned territory. Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments. Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.

• Event Field Supervisor
• Sonayerh Event & Decor
• 12.2019 - 09.2022
• Improved overall event efficiency by training staff on best practices and standard operating procedures specific to the industry. Mentored junior staff members, providing guidance in operations management and fostering professional growth within the team. Spearheaded risk management efforts, establishing protocols for emergency situations and ensuring a safe environment for all attendees. Reduced event setup time by creating detailed schedules and task assignments for the operations team. Boosted client satisfaction by consistently delivering seamless events, ensuring efficient team coordination and communication.