CV Profile No.1788

Experience in the following industries :

• Services other

Professional experience

• General Manager
• Asa Royal Hotel
• 01.2012 - 07.2014
• Asa Royal Hotel is a two star facility located opposite the Ghana International Trade Fair Center. Responsibilities Provided overall leadership, guidance, and direction to the hotel staff to provide the highest quality in services. Acted as the main liaison between the client and hotel staff. • Drafted and managed budgets and financial plans as well as controlled expenditure; • Promoted and marketed the business; • Maintained statistical and financial records for decision making; • Analyzed sales figures and devising marketing and revenue management strategies; • Recruited, developed, managed and motivated staff to perform; • Dealt with customer complaints and comments; • Ensured events and conferences run smoothly; • Supervised all procurement activities • Supervised maintenance, renovations and furnishings; • Ensured security at the hotel; • Carried out inspections of property and services; • Ensured compliance with licensing laws, health and safety and other statutory regulations. Achievements • Increased corporate clients from five to over twenty clients • Increased banqueting frequency • Improved customer satisfaction • Invested in a bore-hole with reverse osmosis with reduced cost of water provision

• Customer Service abd Sales officer
• Avis Ghana
• 04.2009 - 07.2011
• Sales & Customer Service Executive, La Palm and Labadi Beach Hotels, Avis Ghana Apr 2009 – Jul 2011 Avis has been a licensee of Avis Europe since 2000. Avis offer a wide range of transportation services from its head office in Labone. Over the years, Avis has been the preferred transportation providers for most foreign mission, multinational corporations and local institutions. Responsibilities • Provided Administrative support to both offices. • I supervised cars and driver movement • Processed foreign and local reservations. • Supervised customer service teams

• Administrative Manager
• Arise FM
• 03.2008 - 01.2009
• • Developed a comprehensive human resource plan as part of the radio station’s business plan. This involved estimating the right competencies of people required for running the radio station. • I was also responsible for determining workforce projections, availability of applicants and assessed the suitability of candidates for placement. • Developed human resource and company policies and procedures, employee surveys and other administrative duties. • Developed and administer employee pay and benefits systems. • Managed and developed partnership promotional and marketing programs that were designed to build an overwhelming amount of sales and traffic; • Developed marketing campaigns that made an impact and attained innovation to establish the station as the leader in the area; • Handled all levels of marketing communication