CV Profile No.33614

Experience in the following industries :

• Advice, audit, accounting
• Airport and shipping services
• Banking, insurance, finance

Professional experience

• Central Accounts
• National Investment Bank
• 09.2017 - 08.2018
• 1. ACH Specialist Assistant (Central Accounts). I • Assist all stores with (Automated Clearing House) ACH problems and issues, ACH returns and settlements. • Assist the accounting department with ACH balancing issues that occur. • I was responsible for forwarding all salaries on payday immediately they are received. 2. ATM Custodian • I certified that the ATM terminals are correctly stocked with cash and stationary (as per order instruction). • Maintained close liaison with the control centre to ensure that equipment problems are dealt with promptly. • Guaranteed that potential faults that could cause equipment to malfunction are identified and resolved timorously. • I make sure that all ATM terminals cubicles are kept clean and maintained in good condition. 3. Personal Bankers Desk. • I assist customers daily in opening and closing accounts, and cross-sell related products such as overdraft protection; refer other sales opportunities such as college financial planning to appropriate personal banker

• Customer Relation Officer
• Xerox Micro Finance
• 04.2012 - 09.2014
• • Acquire customers through affable relationship management with existing and new customers. • Involvement in the cash collection both deposit and loan repayments from scheme organizations. • Develop strategies for cross selling to enhance revenue generation.  Performs regular snap check on Cash and all other Security Documents held by the Branch and outcome documented or escalated accordingly.  Ensures all transactions performed are called over same day to ensure accuracy of posting. • Derive insights to competitor strategies and take proactive steps. • Sales, Advertising & Debt collection • Follow Ups. Reconciliation of customers account. • Prepares weekly and monthly reports on performances 4. Customer creation and Retention. • Provided superb customer service courteously and efficiently. • Responded immediately and accurately to all billing dispute inquiries. • Processed new service saved account and rescheduling orders. • Explained new services and products to existing customers. • Tabulated and reported on retention effort outcomes