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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Marketing, communication
- Transport, logistics
Professional experience
Experience in the following industries :
- Airport and shipping services
- Consumer goods
- Distribution, selling, wholesale
- IT, software engineering, Internet
- Import-export business
Professional experience
- Fixed Broadband Relationship Management Analyst
- Vodafone Ghana
- Since 12.2017
- Tracking and Analysis of customer activities on Vodafone fixed broadband base Forecasting future base behavior based on historical trends Delivering sales and base performance presentation System Analysis in respect to RM duties Team up to suggest innovative ideas to boost sales, revenue and customer experience
- Fixed Broadband Relationship Manager
- Vodafone Ghana
- 04.2016 - 11.2017
- Managing customer’s entire Vodafone experience Trouble shooting faults, and try to resolve faults at first contact with customer Analysis of customer base and look for selling opportunities Weekly and Monthly Reporting on Customer base performance and strategies to adopt moving forward Proactively collaborate with technicians to resolve ad-hoc customers’ challenges
- Fixed Broadband Account Manager
- Vodafone Ghana
- 06.2014 - 03.2016
- Analysis of customer usage trends, account details and advice accordingly Trouble shooting faults, and try to resolve faults at first contact with customer Escalating faults which cannot be handled at first hand to back office team Analysis of customer base and look for selling opportunities Cross selling and up selling of Vodafone products
Skills
Hard-working (16/24), Persuasive, Motivator
Leader, Good Communicator, Product
Management, Marketing and Customer
Management, Data Analysis and Numeracy
Education
Education level : Bachelor
- University of Cape Coast
- 10.2016 - 09.2018
- Studied a period of 2 years, having done courses such as Company Law, Management Information Systems, Financial Management, Investment Management, Customer Care, Marketing Communication among others.
Bachelor Of Science In Marketing Management
- Koforidua Technical University
- 09.2008 - 06.2011
- Had a 3 year learning at Koforidua Technical University . During this period had the opportunity to study courses such as Financial Accounting , Business law, Quantitative Methods, Entrepreneurship, Strategic Management, Decision and Analysis among others
H.N.D In Marketing
Key Skills
- Communication
- Forecasting
- Management
- Marketing
- Marketing Communication
- Marketing Management
- Relationship Management
- Strategic Management
- Tracking
Languages
- English
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper West - Volta - Western - International
- Place of residence : Accra
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Part-time work
- Last updated : 13.06.2019
- Total views CV : 168
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