CV Profile No.46520

Experience in the following industries :

• Airport and shipping services
• Electricity, water, gas, nuclear, energy
• IT, software engineering, Internet
• Industry, production, manufacturing and other
• Transport, logistics, postal services

Professional experience

• Head,Electronic Channel
• CCML
• Since 12.2018
• In charge of CCML innovation projects and also overall management of all electronic banking channels including but not limited to Mobile banking, agency banking, internet banking, Tele-banking, social media banking, ATM-prepaid card services that support the overall strategy of CCML.I am also responsible for all Electronic channels compliance, risk management and fraud prevention satisfying Bank of Ghana and CCML guideline associated with electronic payments.

• Technical Solutions Consultant
• INTENSE TECHNOLOGY LTD, - India
• 07.2018 - 11.2018
• I worked with clients and stakeholders to create and deliver custom demonstrations and presentations for prospective customers and existing In10s customer upsell and cross-sell opportunities. I also ensured I clearly articulate the entire features/solution benefits specific to any customer’s challenge. In addition, I engaged prospect and customer discovery calls to ensure I understand their needs and challenges and map their requirement to In10s UniServe Solutions. I also perform assessment of software and hardware requirement for the project.

• Head, Customer Solution Services
• AirtelTigo
• 11.2017 - 05.2018
• I had complete ownership of the relationship between Technology and AirtelTigo internal customers. Was in charge and accountable for the entire life cycle of the multiple projects under IT Services, guaranteeing accuracy, quality and time line accomplishment. Core Responsibilities • Delivering End-to-End Solutions for all Business Units (mobile, financial, corporate and home) requirements. I work closely with Marketing (Consumer), Sales (Go To Market), Customer Operation, Account Management and Finance in identifying opportunities, creating winning proposals and successfully delivering within budget. • Responsible for developing systems architecture, defining standards and protocols for data exchange, communications, software and interconnection for information systems. My scope also includes solution design and implementation of BSS/OSS and Add-On Platforms (CRM, Middleware, Billing, Rating, Charging, Provisioning, etc.). • Developed and maintained IT policies, Procedures and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems • Regularly plan and evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes to software applications based on analysis of their impact to all users’ requirements.

• Head - IT Operations
• Airtel Ghana Ltd
• 04.2013 - 10.2017
• Overall responsible for the management of all IT systems, Data centre, server Infrastructures, database management, Applications, Service desk and Capacity management for Airtel IT operations. In addition, I managed project and service delivery, including solution planning, release management, and stakeholder communications. Drove absolute compliance to all government regulations as well as IT security SLAs. Managed a host of Airtel Partners like IBM, Avaya, Real Impact Analytics, CSG, TechManderia, Ison-Technologies, Mahindra Comviva, Sigos, Wipro and Interactive Edge. I took accountability for all IT budgets and cost control. Partnered with Group Managers to ensure all new projects are in line with Opco requirements

• Managed Services Manager
• Huawei Technologies. ltd Ghana
• 02.2012 - 03.2013
• Managed group of managed services engineers controlling IT operations of Airtel, ensuring regular client service review meetings to keep operations in line with business goals. Participated in technical proposal preparation for management review and approval. Target identification and execution of service quality improvements

• ITO Manager
• International Turnkey System(ITS)- Kuwait-Ghana
• 11.2010 - 02.2012
• Directed the department ITO operations ensuring alignment with Airtel business requirements. Established regular communication with customers to improve customer satisfaction and strong relationships. Managed all resources allocated to ITO unit, including budgeting and cost control. Promptly investigated and resolved all issues with my team as they occur. I managed and supervise my team in providing End user Computing services and Support for all administrative, Shops and field staffs Richard Asante Antwi Professional Experience and Career Accomplishments (Cont.) Ensuring that all the Trouble tickets and faults are resolved in the given time frame specified in the SLA between ITS and Airtel. Constant follow up of issues through regular operational and performance meeting with the vendors.

• Assistant Billing Manager
• Zain Communication Ghana
• 01.2010 - 11.2010
• Performed data analysis of business users, including review of CDRs (voice, SMS, and MMS), number analysis, and generating various reports for reconciliation and MIS purposes as well as traffic analysis. Generated all statistical reports for billing system performance and measured against KPIs. Provided online rating of daily CDRs, resolving any issues of incorrect rating affecting revenue realization. Designed and implemented all billing packages and offers. • Ensured strict compliance to ITS workflow for all billing and associated services and resolved any issues promptly, increasing customer satisfaction. • Quickly promoted to Manager in recognition of my team leadership and organizational abilities

• Billing Engineer
• Zain Communication Ghana Ltd
• 05.2008 - 01.2010
• Accountable for Rating, Roaming, Invoicing, Provisioning, and Mediation for the company, taking lead in requirement gathering and project scoping. Review client business goals and operational requirements and develop training for customer agents and staff during implementation of TABS (CRM – Billing System). Ensure business critical billing system and associated applications available continuously.

• IT Analyst
• Western Telesystem Ghana Ltd (Westel)
• 07.2006 - 04.2008
• Involve in Programming and reporting. Analysed and report on Daily Software issues. Inter-relate with other departments and heads of departments based on request received and forward it to department for review and execution. Ensure regular back up and safe keeping of data. • Perform daily Administration of Westel Oracle DBA functions ,SQL Server and FoxPro databases including installation of Oracle and SQL products, database creation, network configuration, backup and recovery procedure, database security management and data loading using SQL Loader, SQL Server DTS utility etc. • Developed several applications using Oracle Forms 6i, Report 6i, Stored Procedures, Stored Triggers and Stored Functions.

• Application Developer(National Service and Contract)
• Social Security and National Insurance Trust(SSNIT)
• 06.2005 - 07.2006
• A member of the team that enhances SSNIT records system by migrating it from Dbase to Oracle platform. Designing ad hoc reports for other departments. Provide daily End user support on SSNIT BOS (Branch Operating system) and reports generation as well as user training. Data loading (Oracle loader) and Transfer. • I was also periodically involved in application support and database administration with the DBA team. • Part of the team that design, develop and implement application system for over 190,000 records of student’s loan beneficiaries nationwide, using integrated oracle development tools.