CV Profile No.48672

Experience in the following industries :

• Event, receptionist
• Marketing, communication, media
• Real-estate, architecture, town planning
• Sports, cultural and social action
• Tourism, leisure activities

Professional experience

• National Service Personnel
• GHL Bank
• Since 10.2018
• Used Microsoft Vizio and Bizagi Modeler softwares to draw up process maps for the bank internet banking, mobile application, uBuild and various ATM procedures. Worked with the SAP Procurement Team and Finance department to collate all GHL Bank’s cost centers with their respective unique costs. Worked with the Projects department to test various bank softwares. These included uBuild (both the Client and Bank Module) and the ATM before each scheduled launch. Managed inventory stock levels of office supplies. Filed and emailed spreadsheet reports on over the counter cheques to the Operations Back Office staff. Processed daily normal and express cheques using the Intelligent Cheque Capture software. Processed account application forms and filed them into the bank’s database system. Maintenance and daily servicing of ATMs.

• Member Service Representative
• Wepawaug-Flagg Federal Credit Union
• 10.2017 - 06.2018
• Delivered world class face-to-face service to members requesting account assistance. Provided consultative services to members regarding credit union products and services by assessing the member's needs, addressing their concerns and gaining agreement. Processed new memberships, additional shares accounts, savings services, loan requests and loan fundings as requested by member. Had specific knowledge of credit union savings and loan products and services. Maintained cash and negotiable items. Acted as branch liaison to support departments. Provided suggestions for streamlining department and credit union operations. Performs other related duties as assigned or requested. Completed documentation for accounts and loans according to credit union procedures. Performed various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.

• Finance Intern
• Ghana Home Loans
• 07.2016 - 08.2016
• Did fees capitalization for clients. Processed weekly checks for both Insurance and Operating departments. Partook in weekly Finance departmental meetings. Transferred checks into logbook and issued out the checks to both Collection and Closing departments. Photocopied and filed payment vouchers into respective folders according to their dates.

• Peer Counselor
• Bryant University
• 08.2015 - 09.2015
• Modeled and promoted respect for all students, inclusive of race, age, ethnicity, gender, sexual orientation, religion, ability, etc. Promoted academic and lifestyle balance. Served as a mentor and role model to assigned new students before and during the program. Served as a source of information regarding positive campus life, culture and policy with a focus on introducing new students to resources/services.

• Business Development Intern
• Sirius Capital Ltd
• 07.2015 - 08.2015
• Created a business case for Annor Associates Company Ltd. Reviewed commission schedule and suggested changes. Updated Fidelity Ltd. Operations’ cashbook. Sent emails of updated statement of accounts to clients. Filed company documents into order.