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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
Professional experience
Experience in the following industries :
- IT, software engineering, Internet
Professional experience
- SENIOR - IT SUPPORT ENGINEER AND OPERATIONS
- AIRTEL-TIGO-GHANA
- 06.2013 - 08.2019
- MAIN DUTIES & RESPONSIBILITIES • Customer service support via call, alarm and mails ,both off shore and site • IT setup Management Support And System Administration / servers installations and support • Works on Help Desk tickets that come in via phone or email / coordinating with client and business entities / customer service help desk support with client • Monitoring and managing system alerts, notifications and respond according through service tickets • Supporting technical issues involving Microsoft’s core business applications and operating systems • Supports disaster recovery solutions and data management systems and storage • Installation and configuration of workstations Malware removal • Configure users in a Microsoft Domain Environment and Network Engineering and support • Technical support at the network level: WAN and LAN connectivity and routers, • Remote access solution implementation and support • Installing and configuration of a variety of Line of Business Applications • Avaya Support Engineer & Single View Support Engineer • Supports print quality and printer networking issues, coordinating with client and business entities, • Active Directory administration ,Folder sharing and security, Networking ( troubleshooting, cabling )
Skills
Haven worked proficiently with ‘Integrated Computer Repairs and Multimedia Services limited’ as a Computer Technician, Network Support Engineer for couple of years and presently working with one of the Telecommunication Companies (Networks) for more than six years as “Senior IT Executive-EUS “Technical Infrastructure Management” locally-IT) in Ghana for the ‘Call Centre- Airtel now integrated to Airtel-Tigo’ currently which I have been on different projects respectively, has given me great experience in my career, with my knowledge in various concepts of ‘ICT’ that I possess, practical experience and moreover haven coordinated large number of clients and supervised projects in and across the country, believe will fit well in your organisation and contribute my quota to the benefit of all.
Currently with “Lightwave eHealth Solutions”(LHIMS) in partnership with the ministry of health Ghana as a Network Field Engineer.
You will see that I have several years of experience of providing IT Support Engineering / help desk and installing and repairing IT equipment at client sites. I have received praise from a number of clients for my work rate, efficiency and ability to explain technical issues that will allow them to undertake some IT monitoring and corrections.
Education
Education level : HND
- NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
- 01.2010 - 12.2012
- COURSES READ: Level-1-Implementing and administering MS windows 2003 professional Administrating MS SQL Server 2005/ 2008 Database Level-2-TCP/IP Fundamentals and concepts Managing and Maintaining of an MS Windows Server 2008 / 2012 environment Level-3-Implementing, managing and maintaining of an ms windows server 2008 / 2012 network infrastructure Planning, implementing of an ms windows server 2008 / 2012 network infrastructure Level-4-Planning, implementing of an ms windows sever 2008 / 2012 active directory services Designing security for an ms windows server 2008 / 2012 network
Honours Diploma In Network Engineering-MS
Key Skills
- ACCESS
- AVAYA
- MICROSOFT
- SQL
- WAN
Languages
- English
- Native
More information
- Availability : in 1 month
- Geographical flexibility : Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western - International
- Place of residence : Accra
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 18.10.2023
- Total views CV : 231
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