CV Profile No.54111

Experience in the following industries :

• Banking, insurance, finance
• Government services
• Import-export business
• Services other
• Transport, logistics, postal services

Professional experience

• SUPERVISOR - CALLOVER DEPARTMENT
• CONSOLIDATED BANK GHANA
• Since 02.2019
• • Monitor, advice and ensure that, Operational Risk Management is complied with at all times. • Ensure effective and efficient supervision of the work of call over officers. • Monitor and ensure that staff complies with policies and procedures in the discharge of duties. • Make requisition for stationery and ensure adequate stock of stationery items. • Assist in performing operational duties of the unit. • Assist in the general operations of the unit.

• CALLOVER OFFICER
• UNIBANK & CONSOLIDATED BANK GHANA
• 06.2017 - 01.2019
• • Call over of Customer Transactions: Review of transactions captured against source documents helped detect errors for rectification on real time basis. This role ensured minimized operational losses. • Internal Control Review of Teller Transactions: Daily Reviews ensured accuracy and compliance with approved procedures to reduce exposure to risk of fraud. • Reported timely and accurately on suspicious transactions for further investigations to detect fraud.

• PROCUREMENT & INVENTORY OFFICER
• CEE BEE ELECTRICALS
• 10.2016 - 05.2017
• • Procured goods and services as per approved orders and specifications to ensure value for money • Ensured Optimal stock levels were maintained • Created a Supplier Database and managed supplier relationship for the organization. • Documented Sourcing and Procurement procedures to ensure ethical and effective procurement • Sourced for appropriate suppliers and Negotiated with suppliers on behalf of the organization.

• AGENCY TEAM LEAD
• ACCESS BANK GHANA LTD
• 01.2013 - 09.2016
• • Managed the growth of active customer base by encouraging non-customers who received remittances through the bank to open accounts by Cross selling banks products/services • Performed branch operations and customer service duties at the Agency. • Processed remittances transactions in compliance with streamlined policies. • Monitored and reported suspicious remittance transactions. • Resolved a variety of complex client issues. • Ensured call over were done on time and corrections effected • Ensured the agency was process flow compliant