CV Profile No.6431

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Project Field Coordinator
• Parent And Child Foundation
• 09.2005 - 12.2013
•  Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.  Organizing attending and participating in stakeholder meetings.  Document and follow up on important actions and decisions from meetings.  Preparing necessary presentation materials for meetings.  Ensure project deadlines are met.  Determine project changes.  Provide administrative support as needed.  Assess project risks and issues and provide solutions where applicable.  Ensure stakeholder views are managed towards the best solution.  Ensuring projects adhere to framework and all documentation is maintained appropriately for each project.

• IT Technician
• Melcom Group of Companies
• 07.2016 - 08.2018
•  Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.  Performing disaster recovery operations and data backups when required.  Troubleshooting network problems  Diagnosing and resolving of hardware and software issues.

• Field Service Engineer
• Huawei Technologies Co. Ltd
• 09.2018 - 08.2019
•  Check computer hardware to ensure the functionality  Set up workstations with computers and necessary peripheral devices (routers, printers, switches, and others.  Performing other field activities such as PMs (Preventive Maintenance), battery installation and site recovery.  Warehouse administration and spare parts management.  Install and configure appropriate software and functions according to specifications  Develop and maintain local networks in ways that optimize performance  Troubleshooting, restoring of the sector, fault identification and clearance.  Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)  Organize and schedule upgrades and maintenance without deterring others from completing their work  Ensure security and privacy of networks and computer systems  Provide orientation and guidance to users on how to operate new software and computer equipment  Maintain records/logs, repairs and fixes, and maintenance schedule

• Technical Support Executive
• Ozone Broadband
• 01.2020 - 08.2020
• • Work with clients to identify problems and advice on solutions • Log and keep records of client’s queries. • Analyze call logs and spot common trends and underlying problems. • Support clients both on premise and remotely to help identify issues and fix them. • Analyzed software, hardware, and network systems for various transmission systems. • Cisco switch configuration in particular VLAN configuration/troubleshooting. • Communicate with clients and internal contacts to improve efficacy of the server and its networks. • Configuration of Mikrotic routers and setting up security rules. • Configuration of Ubiquity radios, Installing and servicing equipment at customer’s end.