CV Profile No.67901

Experience in the following industries :

• Banking, insurance, finance
• Distribution, selling, wholesale
• Electricity, water, gas, nuclear, energy
• Industry, production, manufacturing and other
• Real-estate, architecture, town planning

Professional experience

• Customer Service Executive - Social Media
• Multichoice Ghana
• Since 10.2021
• Social Media Customer Experience Representative | October 2021 – Present • In 12 months, due to speed and accuracy, promoted to the social media representative team to attend to all customer queries, concerns, and comments posted to the company's social media platforms, and direct messages (Facebook, Twitter, Instagram, and Live Chats). • Through written communication educates and assists customers on product offerings and offers upselling and cross-selling services in addition. • With attention to detail and effective communication promotes the public relations of the company on social media by responding to dissatisfied customers in the comment sections on Facebook. • Obtained 93% quality assurance scores (knowledge on products and the company, grammar, spelling, proper escalation, interaction notes, cross-sell, and upsell) in less than a month in the role.

• Customer Service Executive - Call Center
• Multichoice Ghana
• 11.2020 - 10.2021
• • Due to hard work and obtaining about 90% on quality assurance scores, in less than six months of being recruited, selected to coach new employees in my department on the usage of systems and quality procedures. • Troubleshoot escalated DSTV App issues from colleagues to ensure customers get uninterrupted viewing. • Responds and assists 80+ customers and potential clients a day through inbound calls. • Assists the sales team, by educating and communicating to callers on product benefits, which encourages them to make purchases and become subscribers, corrects billing issues by escalating cases to the business desk to help solve customer complaints.

• Direct Warranty
• Sales and IT Support
• 10.2019 - 02.2020
• • As a sales support, prepared PowerPoint presentations and trained new sales representatives on product offerings every weekend for both GCARE and Fuel-n-Go. • Professionally cooperated, managed, and worked closely with software developers to develop 2 separate mobile apps as well as websites for two new start-ups. GCARE and Fuel-n-Go are a case in point. • Provided timely reports using MS Word and Excel to communicate effectively on customer positions and problems resolved.

• Legon Centre for International Affairs and Diplomacy (LECIAD)
• IT Support and Library Assistant
• 09.2018 - 08.2020
• • Aided over 300 clients and staff with signing in to mail and accessing the information on systems. • Learned how to use a cataloging tool in 3 days, and assisted librarians with cataloging about 700 books into the library system. (Sierra) • Troubleshooting, providing solutions and reporting various hardware, software, and network