CV Profile No.77596

Experience in the following industries :

• Banking, insurance, finance
• Education, training
• Government services
• Research and development
• Social, public and human services

Professional experience

• Library Assistant (National service personnel)
• Central University, Prampram
• Since 08.2019
• • Sort books, publications and other library materials according to established procedures and return to files, shelves and other designated areas. • Assist university staff to locate books and publications to support their research. • Assist students on how to use reference sources, internet research resources and answer to routine inquiries. • Perform clerical activities such as filing, typing, word processing, mailing out materials and mail sorting. • Provide assistance to librarians in the maintenance and collections of books, periodicals, library inventory, newspapers and other library materials.

• Volunteers’ Manager and Secretary
• Hope & Salvation Non-profit, Accra
• Since 12.2019
• • Manage and utilize important records such as meeting minutes, registration of new partners, filing of taxes, keeping track of board member terms and updating team on grant application deadlines. • Interviewed and recruited eleven volunteers in my first month as a volunteer ambassador. • Make radio and television appearances addressing the plight of a child with disability in Ghana. • Conduct fundraising activities to sponsor children with hearing and speech impairments with specialized Education. • Liaise with partners oversees to provide specialized medical services for children in special schools in the Volta region of Ghana.

• Bank Teller
• Legacy Capital Savings and Loans, Nungua-Accra
• 06.2017 - 08.2019
• • Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty. • Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts and loans. • Kept current on company’s policies and procedures including storage of various business items; hosted weekly meetings and ensured audit details were understood and adhered. • Assisted senior colleagues in lobby management initiatives. • Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback.

• Relationship Officer
• Legacy Capital Savings and Loans, Nungua-Accra
• 06.2015 - 06.2017
• • Focused on customer service: quickly and effectively solved customer challenges while helping them find the right solutions for their banking needs. • Created and maintained team break/lunch schedules for staff. • Identified customer needs and recommended financial products and services to consumers and small business customers. • Complete detailed programming and development tasks for front end public and internal websites as well as challenging back-end server code. • Helped 50-100 customers daily with transactions, including deposits, withdrawals, cashier's checks, payments and account issues.