CV Profile No.78344

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Food-processing industry
• Import-export business
• Secretarial work

Professional experience

• School Administrator
• Mother Rebecca School – Ofankor Accra, Ghana
• 01.2017 - 11.2019
• • Handling daily operations of School as per its policies. • Assisting Headmaster with regular correspondence, phone messages and general administrative duties. • Maintained office equipment and school supplies. • Tracked student attendance and kept proper record. • Answered questions from parents and other school staff regarding administrative processes, whilst keeping appointments. • Provided full support in telephone coverage, and screening all incoming calls. • Maintained smooth operations of school office through effective and efficient administrative procedures. • Implemented new team on-boarding program, reducing training time from 4 weeks to 2. • Worked closely with headmaster and other staff members to maintain optimum levels of communication for effective and efficient completion of Projects. • Generated GHS 6,000.00 in annual savings by implementing new procurement process and reducing wasted resources. • Assisted account office with document organization and dissemination during acquisitions. • Researched and updated all required materials needed for teaching and non-teaching purposes.

• PERSONAL ASSISTANT
• Platinum Capital Micro-finance Company Limited- Accra, Ghana.
• 01.2013 - 07.2015
• • Greeted, guided and acted as first point of contact with people from inside and outside Company. • Handled incoming emails and reviewed letters as well as replied to all. • Drafted letters and proposals to Business partners. • Devised and maintained office systems to deal efficiently with paper flow, organized and stored paperwork, documents and computer-based information. • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Reconciled and processed expense reports for 50 internal and field personnel, including executives and consultants. • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 20%. • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for CEO. • Scheduled Board of Directors meetings and assisted with meeting materials and agendas.

• Front Desk Executive
• Platinum Capital Micro-finance Company Limited- Accra, Ghana.
• 03.2011 - 07.2012
• • Implemented marketing strategies which resulted in 12% growth of customer base. • Keep stock of office supplies and restock when necessary. • Improved productivity initiatives, including coordinating itinerary and scheduling appointments. • Facilitated day-to-day operations, including staff recruitment, public relations and business development. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. • Responded to telephone inquiries from clients, vendors and members of public. • Managed clerical needs of company employees, including copying, faxing and file management. • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 7.5 %. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Assisted HR with the recruitment and onboarding of Sales personnel’s, Security Guard and other Operations Manager. • Processed financial documents including contracts, expense reports and invoices.