CV Profile No.90490

Experience in the following industries :

• Airport and shipping services
• Electricity, water, gas, nuclear, energy
• Government services
• IT, software engineering, Internet

Professional experience

• level 2 IT user Support / Computer Technician
• Volta Rivr Authority
• 09.2018 - 12.2019
• • Provide technical support in area of ICT-end user devices to departments within Tema, Kpone Thermal Plant Project (KTPP) and Ada locations. • Maintenance of the local area network (LANs) and wide area network (WANs) in the location by monitoring and resolution of network incidents in collaboration with the ICT infrastructure team. • Carrying out preventive maintenance and repair works on all computers, and other ICT devices according to established MIS maintenance procedures. • Facilitation of one-on-one tutorials for clients in the location when the supervisor identifies client needs. • Monitoring and analyzing system service manager console for effective and efficient work administering. • Ensure that all IT request from clients in the work location that are escalated from service desk are been fulfilled. • Effective management and installation services of all corporate hardware and software at the location whenever necessary to support new application or replace existing hardware. • Checking the specification of all new ICT related materials procured and giving reports to the procurement manager. • Writing of weekly reports for good information exchange and work analysis.

• Computer Network Technicain
• Ghana Revenue Authority
• Since 09.2018
• • Install network software, including security or firewall software. • Install new hardware or software systems or components, ensuring integration with existing network systems. • Install or repair network cables, including fiber optic cables. • Perform routine maintenance or standard repairs to networking components or equipment. • Test computer software or hardware, using standard diagnostic testing equipment and procedures. • Troubleshoot network or connectivity problems for users • Analyze and report network security breaches or attempted breaches. • Back-up network data. • Create or revise user instructions, procedures, or manuals. • Create or update technical documentation for network installations or changes to existing installations. • Maintain logs of network activity. • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification. • Provide telephone support related to networking or connectivity issues. • Research hardware or software products to meet technical networking or security needs. • Run monthly network reports. • Train users in procedures related to network applications software or related systems.