CV Profile No.117821

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Engineering, development studies
• IT, software engineering, Internet

Professional experience

• System Implementation Engineer
• IBG Tech
• Since 04.2019
•  Installation, configuration and deployment of software application systems across regional countries  Supporting in the development and maintenance of the CTS central database  Ensuring CTS application data entry requirement compliance and quality control  Providing application usage support to functional end users through one-on-one training and capacity building  Performing physical equipment validation exercise across regional countries  Performing software application onsite and offsite testing  Designing and developing technical training manuals for software application products by identifying and describing functional end user information needs  Performing routine on-site Real User Experience exercises  Providing onsite or remote access diagnoses and resolution of computer hardware and software application problems  Monitoring network access for bottlenecks, security threats or problems with internet connectivity  Providing help desk and back up support activities for successful project implementation  Preparing technical reports and reviewing all reports relevant to the successful deployment of project  Preparing and maintaining all technical and business documents and collaborating with clients and IT department to provide support to all issues.

• Junior Project Manager
• Ringier Ghana
• 06.2017 - 03.2019
•  Managing all incoming IT service request tickets on JIRA from all publications from various countries.  Creating detailed plans for a project, including the schedule, outlining the duties of each team members, identifying project goals, and setting a timeline for the project.  Regular communicating project status update to all stakeholders  Documenting IT service requests and coordinating deliverables to meet set deadlines and standards with the development teams based in various countries.  Ensuring quality assurance, testing and overall monitoring of platforms.

• Operations Executive / Support
• GeniSys Solutions Ltd
• 06.2016 - 05.2017
•  Logging and resolving customer issues  Customer correspondence including documentation of user guides and other resources  Escalation and reproduction of technical issues for the development team  System monitoring  Quality Assurance and technical documentation of company products  Server installation and configuration  Installation and implementation of software applications for clients.  Troubleshooting all issues users and clients encounter.  Regular checking of client’s system for errors and malfunctions.  Suggest system update and patches development to developers.  Travel all over the country for application support.  Networking client’s system for easy communication.  Testing of all application packages before they are deployed.  Training of new users and clients.  Assisting developers in other development works