CV Profile No.134412

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Freelance IT Professional | Web developer | IT Support | Data Analyst | Copywriter
• Fiverr & Upwork, Online
• Since 01.2022
• ● Designed and developed business and e-commerce websites for clients. ● Provide support with technical writing and editing as required for clients. ● Develop analytics to identify trend lines across several data sources within clients' organizations. ● Analyze clients’ operations for trends, volume, demographics, and operational metrics to support decisions. ● Undertake operational research to identify and recommend optimal/near-optimal solutions to complex challenges. ● Writing SEO content for websites, social media, emails, and various multimedia platforms.

• Customer Support
• KudiGo Inc, Accra
• 06.2018 - 01.2022
• ● Coordinating the setup and onboarding of customers onto KudiGO software solutions. ● Ensure the effective and timely resolution of all customer complaints related to the software. ● Manage all customer complaints and provide management with guidance and suggest measures designed to reduce and/or eliminate the recurrence of such customer complaints. ● Serve as the intermediary between customers of KudiGo Limited and its partners in the use of the software solutions and its accompanying hardware products and services offered by KudiGO Limited.

• Systems Administrator
• Zenith Bank Ghana Limited
• 10.2010 - 05.2016
• ● Supports and maintain systems availability and efficiency. Coordinate and performs software/hardware installation and configuration. Providing day-to-day technical support for the extensive range of corporate Information Systems. ● Successfully implemented N-computing technologies, and performed repairs that resulted in restoring systems back to an optimal operational level to save hardware costs by over 65%. ● Proficient in working with different types of operating systems such as Android, Microsoft, Linux, Unix, DOS, etc, and understands software to be installed on computers. ● Plan and implement network security including managing host security, file permissions, backup, and disaster recovery. ● Provides verbal and written reports to the Head of IT regarding the performance and processes within the branches. ● Trained system users as well as new IT employees and produced documentation on systems and user procedures.