CV Profile No.144118

Experience in the following industries :

• Call centers, hotlines
• Government services
• Marketing, communication, media
• Secretarial work

Professional experience

• ADMINISTRATIVE AND CUSTOMER ASSISTANT
• ZONDA TEC GHANA LIMITED
• 01.2023 - 06.2023
• Answering customer inquiries/customer questions; • Handle customer complaints, provide appropriate solutions and alternatives within the time limits. • Ensuring the office runs smoothly. • Process customer accounts. • Supporting the sales team/referring sales leads. • Fielding incoming phone calls. • Maintaining open and interactive communication. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies

• NATIONAL SERVICE PERSONNEL (ADMINISTRATIVE ASSISTANT)
• UNIVERSITY OF CAPE COAST, OFFICE OF THE VICE-CHANCELLOR
• 10.2021 - 10.2022
• • Handled and excelled at office tasks, such as filing, generating reports and presentations, setting up meetings, transcribed minutes, writing proposals, reordering supplies, taking inventory which brought less cluster and increased office efficiency. • Maintained and managed office databases with the experience in solid knowledge of office procedures. • Demonstrated respect, friendliness and willingness to help wherever needed and was praised for my confidentiality ability and strong attention to details