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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Marketing, communication
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Banking, insurance, finance
- Call centers, hotlines
- Marketing, communication, media
- Real-estate, architecture, town planning
- Services other
Professional experience
- Customer Service Executive
- Milvik Ghana Ltd (Bima Insurance)
- Since 09.2014
- Educated customers on product and service offerings, engaging in special offers and promotion leading to increase in sales. • Fostered positive relationship with customersto enhances retention and loyalty. • Training of new associates. • Resolving phone in and email of customers’ inquiries. • Processing and logging incoming calls into the CRM system. • Forwarding and escalating inquiries to relevant individual and department. • Listened to customer needs and preferences to provide targeted advice, increasing sales.
Skills
I am a self-motivated person who is willing to go above and beyond on any project, and to learn valuable skills on my own time. In my current role i have been able to build consistent positive interactions with customers, knowledge of time management and a team player have resulted in the promotion to a team leader and also being adjuge best customer service associates on three different occasions.
Education
Education level : Bachelor
- University Of Cape Coast
- 08.2017 - 09.2017
Bsc Marketing
Key Skills
- active listening
- Analytical skills
- proactive
- Self starter
- good communication skills
- Team Player
Languages
- English
- Native
More information
- Availability : immediately
- Geographical flexibility : Ashanti - Central - Eastern - Greater Accra - Western - International
- Place of residence : Accra
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 09.08.2023
- Total views CV : 78
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