CV Profile No.145413

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Customer Service Associate
• MILVIK GHANA LIMITED- ACCRA-GHANA
• 11.2015 - 06.2023
• • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. • Answered customer telephone calls promptly to avoid on-hold wait times.

• HEAD OF SALES
• GENIUS TECHNOLOGIES SOLUTION- ACCRA-GHANA
• 03.2012 - 01.2014
• Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives. Met with clients, delivering presentations, and educating the on product and service features and offerings. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Electoral Commission
• ELECTORAL COMMISSION OF GHANA- ACCRA-GHANA
• 08.2012 - 01.2013
• Distributed ballots to voters and answered questions concerning voting procedures. Collected necessary information from voters to determine the correct voting location and ballot. Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.

• Assistant Manager
• TREAT THE YOUTH ENTERPRISE (NGO)- ACCRA-GHANA
• 01.2008 - 01.2011
• Supervised day-to-day operations to meet performance, quality, and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.