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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- HR, training
- IT, new technologies
- Management
- Marketing, communication
Professional experience
Experience in the following industries :
- Banking, insurance, finance
- Call centers, hotlines
- Health, pharmacy, hospitals, medical equipment
- Research and development
- Social, public and human services
Professional experience
- Social Media Content Moderator
- Digital Divide Data
- Since 02.2023
- • Analyzing and reviewing user profile, videos and text based contents and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. • Privacy violation review; ensuring posted contents are legal • Social media identity theft prevention • Integrity is a key attribute to ensure trust from our users and the public • People and relationships are important to me, so being part of the solution is paramount to me
- Team Lead (Customer Service Analyst)
- Casava Micro-insurance
- 01.2022 - 02.2023
- • Attend, follow-up, and resolve customers' complaints and or requests. • Ensure prompt resolution of customer's requests and or complaints in line with their individual service level agreement (SLA). • Send feedback on products and services to all concerned teams and units. • Contribute to fluid information flow amongst touch points and back-end offices of the bank.
- Customer Service Representative
- Guarantee Trust Bank
- 10.2019 - 12.2021
- • Provide emergency services to customers. • Assist customers in distress to secure their accounts through prompt and effective customer support. • Guide customer on steps to ensure the security of their account. • Reduce customer loss in the event of a compromised account • Ensured 95% completion of Customer’s request within SLA • Reduce customer’s request turnaround time through Customer Engagement • Reduce repeated engagement through effective customer support. • Provided exceptional support to managers and co-workers, hence increasing the overall efficiency of the office by 30%. • Provided backup support to other departments, which was highly admired by the Customer Service Manager.
Skills
Attention to Detail
Analytical Thinking
Empathy
Communication Skills
Cultural Sensitivity
Decision-making
Problem-solving
Emotional Resilience
Education
Education level : Bachelor
- University of Maiduguri
- 09.2011 - 09.2015
- The training was basically about life and microscopic organisms as biology is the study of life. Learned about different microscopic organisms and how they affect plants and animals and I also learned about other species of animals.
bachelors degree in Biology
Key Skills
- 3G
Languages
- English
- Fluent
- Hausa
- Native
More information
- Availability : immediately
- Geographical flexibility : Ashanti - Central - Greater Accra - Northern - Upper West - International
- Place of residence : Nairobi
- Accepted employment type : Permanent contract
- Last updated : 02.11.2023
- Total views CV : 91
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Profile n°00177640
- Work experience: More than 10 years
- Industries: Banking, insurance, financeGovernment servicesHealth, pharmacy, hospitals, medical equipmentMarketing, communication, media
- Education: College
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- University of Toledo
- 08.1994 - 11.1996
Nursing
- Languages: English (native) & Spanish (intermediate)
- Skills:
I have worked in the medical field 30 plus years. I ran a trucking business did payrol dispatcher an scheduler. I type more than 60 words a minute.