CV Profile No.15152

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Event, receptionist
• Secretarial work

Professional experience

• Administrative assistant
• Metro Mass Transit
• 06.2014 - 08.2014
• Filing document, Typing of letters, Welcoming guests

• Administrative assistant
• Cymain Capital and Microfinance Limited
• 06.2015 - 08.2015
• Welcoming and greeting guests, Filing of documents, Typing personal profiles of board members. Helping in organizing general meetings

• Operations & Admin Ass/ Recruitment Specialist
• Jobberman Ghana
• 06.2018 - 02.2019
• Editing content and posting of job descriptions on website · Provide Support and information to internal Customers · Work with Client Services unit to ensure timely resolution of all related customer issues · Finding and developing new ideas for content writing · Assisted with the Human Resource roles in such areas as: recruitment, employee relations, regulatory compliance, compensations, benefits and staff development · Took part in pre-screening interviews · Welcomes visitors by greeting them, in person or on the telephone · Handled customer enquiries and complaints Directs visitors by maintaining employee and department directories; giving instructions · Maintains safe and clean reception area by complying with procedures, rules, and regulations. · Perform clerical duties · Provided information for posting of adverts on website · Provide assistance in operations; job posting · Assisted with the Human Resource roles in such areas as: recruitment, employee relations, regulatory compliance, compensations, benefits and staff development · Shorted listed CV’s to match job requirement · Supervised Drivers, Security personnel, Cleaners and Casual Labourers · Keep staff’s personal records confidential · Filing of documents · Scheduling interviews · Took part in pre-screening interviews · Any task assigned by management from time to time

• Contact Centre Agent
• Milife Insurance
• Since 10.2019
• Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and confirm customer's status Identify and escalate issues to supervisors Provide product information to customers Bill customers on the product based on their status Upgrade customer's status unto the recent products Assist customers in completing product registration Route calls to appropriate resources Document all call information Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned