CV Profile No.153529

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Student Intern
• Olam Cocoa Processing
• 10.2021 - 01.2022
• As a technology support specialist, I provided comprehensive assistance to users regarding the SAP mobile and software applications. This involved ensuring smooth navigation, resolving technical issues efficiently, and collaborating with a team to implement risk mitigation strategies. My problem-solving and critical thinking skills were instrumental in troubleshooting complex challenges, ensuring optimal user experience and system stability.

• Student Intern
• Univeristy of Cape Coast
• 11.2022 - 01.2023
• My experience encompasses a diverse range of IT support responsibilities. I played a key role in enhancing network security by implementing effective measures that significantly reduced potential threats and vulnerabilities. Additionally, I actively assisted with system administration tasks, ensuring the smooth and uninterrupted operation of computer systems. My expertise also extends to desktop support for Windows OS, where I have consistently demonstrated my ability to promptly resolve hardware and software issues, minimizing downtime and maximizing user productivity.