CV Profile No.16640

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Distribution, selling, wholesale
• Event, receptionist

Professional experience

• BRANCH OPERATIONAL CODINATOR
• CONNECT CAPITAL
• 08.2014 - 05.2016
• • Serve as back officer for the branch and main custodian of the branch vault. • Act as the branch supervisor in the absence of the substantive supervisor • Ensuring moneys to and from the vault are appropriately accounted for • Overseeing the general activities of the Client Relation officers ,tellers, customer service officers • Coordinating intensive marketing and mobilization of deposit from the field • Coordinate field mobilization of loans and deposit payment from customers • Reduce operational cost and leakages through regular field auditing • Assist in devising strategies for deposit mobilization and loan applications • Ensure effective implementation of internal control measures at the branch • Increase corporate clientele base and retain existing clients • Ensuring KYC policies are adhered to by staff

• HEAD OF SALES AND MARKETING
• PANAM MICROFINANCE
• 05.2016 - 06.2017
• • General management of mobile banking operations • Loan Recovery Management • Managing Sales Team • Preparing weekly and monthly report to management • Driving Sales Team to meet their Target • Weekly visitation with Mobile Bankers to Major Clients • Supervision of mobile bankers and send field report to management • Resolve problems encountered in the field by Client Relation officers • Ensuring best practice of Customer Service at the branch

• SOVERIGN SALE CHAMPION
• SOVEREIGN BANK
• Since 06.2017
• • To sell the bank’s product to the specified Target segment and meet monthly sales Targets • To ensure that prospects receive clear communication about the bank charges/terms and conditions • To ensure “know your customer “and AML requirement as prescribed by the bank are duly adhered to. • Data confidentiality and secrecy of the bank are adhered to. • To ensure that code of the conduct as per the policy are adhered to. • To ensure that all document provided by the customer for account opening and loan application are duly check and forward to the relevant bank official for processing • To ensure that the sale process prescribed by the bank is fully adhered to • Generate list of prospects through data base fellow up leads, telephone/personal contacts etc. for sale conversion • .To adhered to the administrative requirement of checklist, field sales reports, submission of market feed-back. • To maintain good customer relations (courtesy calls etc.) to enhance the customer service image of the bank • Perform other relative actives assigned in the interest of the business