CV Profile No.168344

Experience in the following industries :

• Call centers, hotlines
• Health, pharmacy, hospitals, medical equipment
• IT, software engineering, Internet
• Real-estate, architecture, town planning
• Social, public and human services

Professional experience

• Pharmacy Technician
• Walgreens
• Since 01.2024
• 1. **Pharmacy Fundamentals**: Training on medication types, uses, and regulations. 2. **Customer Service Skills**: Techniques for effective communication and handling patient inquiries. 3. **Pharmacy Operations**: Procedures for dispensing medications, managing inventory, and using pharmacy software. 4. **Compliance and Safety**: Education on legal requirements, safety protocols, and ethical practices. The program combines online courses with hands-on training, ensuring pharmacy technicians are well-prepared to support pharmacists and serve patients effectively.

• Transportation Trainer
• Amazon
• 09.2014 - 10.2023
• Training Program Development: Designing and implementing training programs for new hires and existing staff, ensuring they understand Amazon’s transportation processes, safety standards, and technology. Instruction and Coaching: Conducting training sessions, workshops, and one-on-one coaching to enhance employees' skills in areas such as logistics, transportation management, and customer service. Performance Monitoring: Evaluating the effectiveness of training programs through assessments and feedback, and making necessary adjustments to improve outcomes. Compliance and Safety: Ensuring that all training adheres to regulatory requirements and safety protocols to maintain a safe working environment. Continuous Improvement: Staying updated with industry trends and Amazon’s operational changes to continually refine and update training materials and methods.