CV Profile No.2330

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Call centers, hotlines
• Marketing, communication, media

Professional experience

• Customer Service
• SOCEITE GENERALE GHANA
• 10.2014 - 08.2015
• • Customer service (Handling of customer enquiries and complaints) • Sales and services of the bank’s assets and liability by identifying and meeting customer banking needs. • Regular reports and visits on bank customers and prospects to monitor progress in their business. • Sale of bank products (opening of accounts & ATM cards). • Reviewing financials and business analysis in line with banks procedure and submit credit memoranda through Risk/credit committee for approval. • KYC update of customer information

• Social Media Marketer /Public Relations
• LONCHA LIMITED
• 11.2016 - 03.2018
• • Manage social media sites. • Seek opportunities for partnerships, sponsorships and advertising • Building relationships with the media • Communicate and engage with followers and others on social platforms. • Follow ups to client for feedback and updates. • Plan publicity strategies and campaigns. • Engages in dialogue and monitors customers’ issues. • Identify customer’s needs, clarify information and provide solutions.

• Procurement officer
• LONCHA LIMITED
• Since 03.2018
• • Devise and use fruitful sourcing strategies • Discover profitable suppliers and initiate business and organization partnerships • Negotiate with external vendors to secure advantageous terms • Approve the ordering of necessary goods and services • Finalize purchase details of orders and deliveries • Examine and test existing contracts • Collaborate with key persons to ensure clarity of the specifications and expectations of the company • Perform risk management for supply contracts and agreements • Control spend and build a culture of long-term saving on procurement costs.