CV Profile No.32780

Experience in the following industries :

• Call centers, hotlines
• Edition, printing
• Event, receptionist
• Hotel business, catering
• Rental

Professional experience

• Reliever-Customer Care
• Access Bank Ghana
• 02.2018 - 04.2018

• Front Desk Supervisor
• Best Western Premier Accra Airport Hotel
• 02.2019 - 05.2020
• Streamlined guest check-in process, reducing wait times and improving customer satisfaction. Managed guest information using "Opera PMS" system software, ensuring accuracy in reservations and payments. Collaborated across departments to ensure seamless hotel operations and enhanced guest experiences.

• Administrator
• Otrada Hospitality Limited
• 10.2020 - 10.2022
• Onboarded new customers and introduced them to products and support processes. Organized a commercial bus advertising campaign, resulting in 80% brand awareness in Madina and its environs. Assisted sales in identifying expansion opportunities and coordinated social media campaigns.

• Project Manager
• Ghana Hubs Network
• 02.2023 - 06.2023
• Managed a team to organize nationwide capacity-strengthening projects, with 33 member hubs in attendance. Developed and implemented project plans for the Ghana Hubs Network Database system, completed in four months. Reduced project spending by 20% through effective budget management, reallocating resources to long-term projects. Conducted weekly status meetings, ensuring timely delivery of project milestones.

• Community Manager
• iSpace Foundation
• 06.2023 - 10.2023
• Increased the visibility of iSpace Foundation’s new location by 60% through community engagements and events. Managed the Technical and Vocational Educational Training (TVET) scholarship program, achieving an 80% student retention rate. Organized information sessions for the Research, Innovation, and Commercialization project (RIC), supporting prototype development for potential investors. Led the beautification and guest management efforts for the co-working space.