CV Profile No.35028

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Consumer goods
• Distribution, selling, wholesale
• Services other

Professional experience

• Public Relations Assistant
• NHIS - Akuapem Akropong
• 09.2017 - 08.2018
• • Assist Data Entry to register and renew clients. • Assist PRO to settle complaints. • Assist PRO to ensure excellent customer care. • Assist PRO to sensitize clients through customer care. • Assist PRO to provide supervision and guidance Marketing donates. • Performs other duties as assigned.

• Metering and Technical Services Personnel - Makola, Ghana
• Electricity Company of Ghana (ECG)
• 06.2015 - 08.2015
• • Assisting in the delivery of Electricity Bills to Organizations. • Performs other duties as assigned.

• Customer Service Representative - Tema, Ghana
• iSON BPO Ghana Limited (MTN Call Centre) – Tema, Ghana
• 02.2020 - 05.2021
• • Manage large amounts of inbound calls in a timely manner. • Identify customers’ needs, clarify information, and provide solutions. • Troubleshoot both product and service issues with the customer to attempt to find a resolution. • Meet personal and team qualitative and quantitative targets. • Performs other duties as assigned.

• Field Teller
• MON-TRAN Ghana Limited – Koforidua, Ghana
• 05.2021 - 08.2021
• • Responsible for the daily collection of deposits from clients with deposit pickup arrangements. • Ensures adherence to always prescribed policies and procedures in the performance of its tasks. • Handles client concerns and properly addresses them as necessary. • Performs other duties that may be assigned from time to time.

• Customer Service Representative
• MicroEnsure Ghana Limited – Osu, Ghana
• 09.2021 - 09.2021
• • Providing customers with detailed information about policies and products. • Making calls and responding to customer complaints. • Recommending available products. • Performs other duties as assigned

• Curation Specialist
• Raise (Ian Martin Group) – USA/Canada (Remote)
• Since 10.2021
• • Assists with job posting and advertisement processes. • Screens applications and selects qualified candidates. • Schedules interviews; oversees preparation of interview questions and other hiring and selection materials. • Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders. • Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details. • Performs other duties as assigned.