CV Profile No.36040

Experience in the following industries :

• Government services
• Health, pharmacy, hospitals, medical equipment
• Research and development
• Temporary work, recruitment

Professional experience

• Customer service representative
• Dalex SWIFT
• 10.2018 - 01.2019
• Answer incoming calls and responds to customer’s emails and whatsapp messages. Manage and resolve customer complaints. Sell products and place customer redemption and loan orders in the computer system. Identify and escalate issues to supervisors. Research required information using applicable software. Process redemption and loan on both spreadsheet and livesheet. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary. Upsell products and services. Complete call logs and reports.

• Sales and Marketing Officer
• Sparkle TV
• 09.2018 - 12.2018
• Initial customer contact - provided professional interaction to "sell the business" Create and maintain marketing reports detailing commercial market trends Developed in-depth job aids detailing processes for successful operations Designed marketing materials targeting existing and potential customers Maintained social media presence on Facebook, Twitter, LinkedIn, and Website Developed customized customer appreciation mailings, emails, and cards Creation of marketing materials

• Medical Laboratory Scientist
• Korle-Bu Teaching Hospital
• 09.2017 - 08.2018
• Perform clinical laboratory tests pertinent to hematology, chemical pathology, histo- pathology, microbiology, blood banking and immunology. Conduct chemical analysis of body fluids, including blood, urine, or spinal fluid, to determine presence of normal or abnormal components. Analyze laboratory findings to check the accuracy of the results. Operate, calibrate, or maintain equipment used in quantitative or qualitative analysis, such as spectrophotometers, full blood count analyzers and fully automated chemistry analyzers. Collect and study blood samples to determine the number of cells, their morphology, or their blood group, blood type, or compatibility for transfusion purposes, using microscopic techniques. Enter data from analysis of medical tests or clinical results into computer for storage. Establish or monitor quality assurance programs or activities to ensure the accuracy of laboratory results. Analyze samples of biological material for chemical content or reaction. Supervise, train, lab assistants, other medical laboratory workers engaged in laboratory testing. Obtain, stain, and mount biological material on slides for microscopic study and diagnosis, following standard laboratory procedures. Maintaining and updating professional knowledge and taking responsibility for continuing professional development (CPD).

• Research Associate
• Korle-Bu Teaching Hospital
• 09.2017 - 08.2018
• Plan, conduct and lead field research activities like training field staff, planning and data collection. Communicating with people outside the organization, representing the research team to the public, government, or other external sources. Translating or explaining what information means and how it can be used. Conduct pilot survey and provide feedback on field operations and finalize survey instrument with Principal investigator. Provide quality control during data collection and assist in preparing preliminary analysis. Ensure that research data are stored in a systematic and confidential manner. Orienting and co-supervising students/field staff. Coordinating the work and activities of others – Getting members of a group to work together to accomplish tasks.

• Medical Laboratory Scientist (Manager)
• Royal Natural Health Clinic
• Since 04.2019
• Prioritized, processed and performed clinical laboratory tests pertinent to Hematology, Chemistries, Urinalysis, Manual Differentials and Immunoassays. Analyze laboratory findings to check the accuracy of the results. Performed and documented scheduled QC procedures, reviewed QC data, performed troubleshooting and maintained records. Created and maintained Policies and Procedures, Phlebotomy and Supply Management.