CV Profile No.37741

Experience in the following industries :

• Associative activities
• Banking, insurance, finance
• Electricity, water, gas, nuclear, energy
• Industry, production, manufacturing and other
• Maintenance, servicing, after-sales services

Professional experience

• Customer Service and Fleet officer
• Toyota Ghana Company Limited
• 06.2016 - 08.2016
• Assisted and executed objectives regarding customer service and fleet management 1. Record keeping and monthly report of transactions. 2. Monthly customer survey calls. 3. Preparation of tender contracts. 4. Quantitative analysis of customer response and complaints. 5. Addressing and solving customer complaints.

• National Service Personnel
• Ghana Oil Company Limited
• 10.2017 - 08.2018
• Executed the role of supervisor at a service station engaging in fuel offloading and lubricant sensitization. 1. Assist in supervision, closing and opening of daily stocks. 2. Test, measure and discharge products from Bulk Road Vehicles. 3. Regular sensitization of lubricants and fuels knowledge to customers and attendants. 4. Adhere and educate customers and attendants alike on Health, Safety, Security and Environment rules. 5. Completion of Daily Sales Book.

• Telemarketer
• Rhemedia Ltd
• 09.2018 - 05.2019
• Initiated clients into financial trading as well as educate clients on the MT4 platform. 1. Introduce prospect clients overseas to financial trading; how it works and the benefits 2. Engage client about Meta Trader 4 platform for financial trading. 3. Sign up clients on and educate them on how the process works. 4. Keep up on the latest in prices and changes on the financial news.

• Customer Service Executive
• Sportybet Ghana
• Since 06.2019
•  Respond promptly and efficiently to customer betting requests mainly via phone, but also any other communication means that may be introduced to accommodate business needs.  Process customer transactions through our computerized betting system.  Respond promptly and effectively to incoming or outgoing communication to contacts and exhibiting high levels of attention to detail.  Provide technical support to Sporty bet customers at the Head office.  Ensure that more complex customer issues are followed up and resolved in a timely manner.  Proactively develop customer relationships by maintaining contact at an appropriate level.  Feedback recurring customer issues to Team Leader and relevant internal department where applicable.  Market and promote Sporty Bet brand to the masses and address customer inquiries promptly and professionally and ensure customer satisfaction.  Assist and deliver weekly performance report and present to heads of department.