CV Profile No.3880

Experience in the following industries :

• Call centers, hotlines
• Government services
• IT, software engineering, Internet
• Services other
• Telecom

Professional experience

• As A Computer Technician
• DOT-MATE COMPUTER SERVICES
• 05.2005 - 12.2005
• RESPONSIBILITIES: 1.Servicing of computers and potable systems (laptops) 2.Desktop support and system

• Computer Technician And Network Support “On Contract Basis”.
• CELL CONSULT I.T SOLUTIONS
• 01.2006 - 04.2006
• RESPONSIBILITIES:  Servicing and maintenance of computers, portable systems ( laptops) and printers  Assembling, disassembling, rebuilding, configuring of computers and system troubleshooting  Network support, data management and data recovery  Coordinating with other professionals eg: (software developers)  Preparing of invoices, receipts and monthly reports for scrutiny

• COMPUTER TECHNICIAN AND NETWORK SUPPORT ( I.T OFFICER- ASSISTANT-1)
• I.C.R. MULTIMEDIA SERVICES LTD
• 09.2006 - 03.2009
• RESPONSIBILITIES: • Attending to clients on their request and recommendation • Advising clients on safety precaution and recommendation • Linking up with ISP’S for smooth operational services • Server support control, system monitoring, networking and system troubleshooting • Data management and data recovery • Coordinating with other professionals eg: (software developers) • Preparing of quarterly reports, invoices and receipts for all clients • Performs other duties as and when necessary • Monitoring and evaluation of all i.t assets of the clients THE FOLLOWING CLIENTS CONTRACTED OUR FIRM I.C.R MULTIMEDIA FOR THEIR I.T NEEDS:  Ministry of women and children’s affairs (mowac).  Information services department  Ministry of energy  Council for law reporting  Automotive springs limited  Janalf marketing company  CHF international And other cooperate bodies and individuals

• Computer Technician, Network Support And Customer Attendant “On Contract Basis”.
• SUPER J CYBER CAFÉ (ON CONTRACT)
• 10.2007 - 04.2009
• Computer Technician, Network Support And Customer Attendant “On Contract Basis”.

• Computer Technician And Network Engineering “On Contract Basis”.
• INFINITY MULTIMEDIA SERVICES (ON CONTRACT)
• 05.2009 - 06.2009
• • Networking of clients computer systems and printers • Servicing computers, portable systems (laptops) and server control management. • Installation and linking up of server to-client operation software’s eg: church softwares and accounting softwares. • Installation and updates of anti-virus and system programs

• COMPUTER TECHNICIAN, NETWORK ENGINEERING AND SUPPORT
• ENTREENTERPRENEAURSHIP
• 07.2009 - 11.2012
• • Supports some cyber cafés, schools and institutions / firms • And individual clients THESE ARE SOME CLIENTS:  Bethesda chambers  St. Clare preparatory school  Green life business and financial services  KC financial services  G-global cyber café  Paps - net cyber café  West point internet café

• IT Officer (ICT Department/UNIT) “INTERNSHIP”
• MINISTRY OF LANDS AND NATURAL RESOURCES
• 01.2013 - 06.2013
• MAIN DUTIES & RESPONSIBILITIES • Ensuring the functioning of the network and the servers Security in the network • Administration and maintenance of the network and the servers(LAN, WAN AND INTERNET / INTRANET) • Documentation of the network systems • Putting in place disaster recovery procedures • Evaluate and install WAN and LAN communication devices • Maintain and upgrade existing software, hardware and security backup when necessary • Ensuring the smooth running of all ICT systems, including anti-virus software, printer services and e-mail provision • Send weekly reports on status of link to head of unit • Keep inventory of all hardware and network devices • Set up of new system to the domain network and setting up of projectors and other gadgets • Desktop support, system troubleshooting and analysis • System assemble and configuration of desktop CPU, laptop and portable systems etc.

• IT SUPPORT ENGINEER (END USER ENGINEER)
• MARA-ISON TECHNOLOGIES LTD. (AIRTEL-GHANA)
• 06.2013 - 03.2015
• MAIN DUTIES & RESPONSIBILITIES 1. System administrator 2. Infrastructure management 3. Network Engineering, Implementation And Support 4. Avaya Support Engineer 5. Single View Support Engineer 6. Ensuring of computer systems and servers are functioning properly. 7. Software installation, configuration, and troubleshooting for end users 8. Maintenance, upgrades or repairs of PCs and providing networking support services and engineering 9. Maintaining other computer peripheral devices such as printers and solving printing problems if they arise 10. Troubleshooting routine problems and maintenance of servers 11. Liaising with other support groups and vendors to provide seamless support to our clients. 12. Training staff and orienting them on how to use computer hardware and software systems 13. A/V, A/D and Application monitoring and data management systems and storage 14. Train new employees 15. Manage workflow and service request through Client’s call ticketing system 16. High level of customer focus and strong customer support commitment. 17. Monitor, analyze and address reliability and performance issues

• (ASSOCIATE TIM ENGINEER ) TECHNICAL INFRASTRUCTRAL MANAGEMENT ENGINEER
• TECH MAHINDRA GHANA (AIRTEL-GHANA)
• 04.2015 - 07.2018
• MAIN DUTIES & RESPONSIBILITIES • IT Infrastructure Management • System Administration • Works on Help Desk tickets that come in via phone or email • Monitoring and managing system alerts, notifications and respond according through service tickets • Supporting technical issues involving Microsoft’s core business applications and operating systems • Supports disaster recovery solutions and data management systems and storage • Installation and configuration of workstations Malware removal • Configure users in a Microsoft Domain Environment • Network Engineering, Designing and implementation • Technical support at the network level: WAN and LAN connectivity, routers, firewalls and security • Remote access solution implementation and support • Installing and configuration of a variety of Line of Business Applications • Avaya Support Engineer & Single View Support Engineer • Supports print quality and printer networking issues

• : (SENIOR - IT SUPPORT ENGINEER AND OPERATIONS SUPPORT) TECHNICAL INFRASTRUCTRAL MANAGEMENT ENGINEER-SUPPORT.
• ISON_BPO LIMITED (AIRTEL-TIGO-GHANA) CALL CENTRE
• Since 08.2018
• IT setup Management Support And System Administration / servers installations and support • Works on Help Desk tickets that come in via phone or email / coordinating with client and business entities • Monitoring and managing system alerts, notifications and respond according through service tickets • Supporting technical issues involving Microsoft’s core business applications and operating systems • Supports disaster recovery solutions and data management systems and storage • Installation and configuration of workstations Malware removal • Configure users in a Microsoft Domain Environment and Network Engineering and support • Technical support at the network level: WAN and LAN connectivity and routers, • Remote access solution implementation and support • Installing and configuration of a variety of Line of Business Applications • Avaya Support Engineer & Single View Support Engineer • Supports print quality and printer networking issues • Follow up on outstanding requests and ensure timely resolution • Creating accounts and configure hardware as part of on-boarding process • Supports audio and video equipment in conference rooms • Antivirus installation and management of AV servers to all desktops and Laptops • Working on escalation issues through BMC portal and monitoring of issues till closure • Taking of inventory and takes other duties as at when added and/or assigned as needed