CV Profile No.39419

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Government services
• Social, public and human services
• Transport, logistics, postal services

Professional experience

• Client Service & Executive Assistant to the Business Manager
• UNIQUE CHILD ACADEMY
• 12.2018 - 12.2019
• • Managed budgets and ensured that financial systems were followed. • Generated and submitted daily reports and fees analysis. • Performed cashier duties and ensured reconciliation of fees received. • Handled client relations with parents, students, employers and ensured quality service. • Ensured that stocks, books, stationery and school items such as chairs, tables delivered are exactly the order made by checking its quality, quantity and condition arrived and monitoring invoices for payments. • Supervised cleaners, Security personnel to ensure safety and sanity within and around the school premises.

• Taxpayer & Front Desk Officer
• GHANA REVENUE AUTHORITY
• 09.2017 - 08.2018
• • Entered and generated data of taxpayers for Taxpayer Identification Number (TIN) using Total Revenue Integrated Processing System (TRIPs) software and GC Net. • Educated active and potential taxpayers to comply with the tax laws. • Prepared, issued and recorded withholding tax credit certificate to Clients. • Vetted and processed tax payments made by taxpayers. • Received visitors and handled customer matters in a professional manner in the reception area.

• Administrative Secretary & Call Center
• GHANA POST OFFICE LIMITED
• 06.2016 - 07.2016
• • Assisted the branch manager with administrative and secretarial duties. • Contacted Clients through various channels to receive their parcels and mails from the office. • Supported in the preparation and submission of reports. • Organised and maintained dairies as well as appointments for the Manager.

• Customer Relations Assistant
• ELECTRICITY COMPANY OF GHANA
• 06.2015 - 07.2015
• • Researched and responded promptly to customer inquiries. • Assisted customers in acquiring for new meter or change of faulty meters and educated them on how to effectively use electrical appliances to reduce high usage on power. • Checked and calculated bills before payments were made. • Communicated and liaised with customers through various channels. • Delivered exceptional service that exceeded customers' expectations through proactive, innovative and appropriate solutions.

• Sales & Marketing Executive
• SHE ASSIST GHANA
• 08.2014 - 09.2016
• • Provided administrative support, virtual assistance and social media management. • Developed sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. • Responded adequately to clients about product and service benefits.