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- Last name : ********
- First name : ********
- Phone : +23***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- HR, training
- Marketing, communication
- Transport, logistics
Professional experience
Experience in the following industries :
- Airport and shipping services
- Consumer goods
- Event, receptionist
- Secretarial work
- Transport, logistics, postal services
Professional experience
- Customer Service and Operations Manager
- MEKO Investments Ltd
- Since 01.2017
- I oversee the day to day operations of the company, ensuring all orders are fulfilled in a timely and efficient manner. My job function includes liaising with the customer daily to collate all job requests and process them by assigning various drivers to fulfill delivery requests. Preparing of payroll, performance reviews, training, leave management, disciplinary actions, staff meeting planning and hiring of new staff members are also a part of my job role. I liaise with the Finance Team to ensure all jobs done are invoiced, once I complete the reconciliation process with customers. On a daily basis, the Transport Coordinators submit maintenance requests on the trucks, I process these with the CEO for funding, after having a discussion with the responsible mechanic or electrician for the specific maintenance need and the cost it entails. I ensure there are regular updates to the customer on the status of jobs and assigned trucks via email and phone, to manage expectations and ensure customer satisfaction.
Skills
Creative, diligent, excellent written and verbal communication, punctual, results oriented, multitasking, efficient.
Education
Education level : Bachelor
- University of Ghana, Legon
- 10.2011 - 05.2015
- I did a four year degree program, majoring in Psychology, and minoring in English.
Bachelor of Arts, Psychology and English
- Institute of Customer Service Professional, Accra
- 11.2017 - 11.2017
International Customer Service Professional
Key Skills
- Communication
- Customer Service
- Delivery
- Hiring
- Leave Management
- Payroll
- Training
- Transport
Languages
- English
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Greater Accra
- Place of residence : Accra
- Accepted employment type : Permanent contract
- Last updated : 02.07.2019
- Total views CV : 157
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