CV Profile No.53359

Experience in the following industries :

• Airport and shipping services
• Banking, insurance, finance
• Luxury, cosmetics
• Real-estate, architecture, town planning
• Secretarial work

Professional experience

• Volunteer Legal Officer
• StopIt-Sierra Leone
• 04.2019 - 07.2019
• • Acted as a protocol to liaise with five members of the Autism Donor Award and Autism Ambassador Award by contacting them directly through the phone and booking appointments to meet and speak with them on a one-on-one basis. • Do civil societies work by attending seminars and conferences on behalf of the organisation and giving a full report on the events. • Did follow-ups of letters written by the Executive Director to different organisations like the Legal Aid Board, Legal Links, Private Law Chambers, for a collaboration or partnership with them regarding issues of gender rights, governance, education, health, human development etc. • Collected updates on the political parties database by collecting the up to date records or contacts of all registered political parties in the country. • Investigated complaints of unlawful or unfair dismissal of some officials at some offices over ethnic, regional, and political affiliations. • Conducted a ‘Need Assessment Survey’ at different areas of the Waterloo community by liaising with the police, traders, pharmacists, hairdressers etc • Made enquiries at the waterloo Police Station about the statics of domestic violence, child abuse, sexual assaults cases in the community and the action taken by the police regarding those cases. • Interviewed junior and senior police officers, and the Local Unit Commander (LUC) in charge of the Waterloo Police Station.

• Replenishment and Counter Assistant
• Waitrose Supermarket
• 12.2014 - 09.2015
• • Welcomed and assisted customers around the store, helping them find whatever they’re looking for • Answered customers’ questions about the products on the shelves • Operated the tills and oversee the self-service check-out areas by recording and scanning the purchases of a customer into the cash register efficiently and accurately. • Recognised or differentiated between all of the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products e.g. apples, lettuce etc. • Performed accurate price check function. • Worked with your fellow partners (other Waitrose staff members) to keep the supermarket clean and tidy • Ensured the shelves are well stocked and that items are always attractively displayed. • Adhered to company policy pertaining to excessive cash in the registers and request pickup in accordance with company policy. • Ordered and stocked candy and cigarettes according to plan-o-grams and keep merchandise rotated in accordance with store policy and product code dates when assigned. • Clean check-stands daily and assist in the prompt cleanup of spills and breakage. • Recorded on designated forms any price discrepancies any/or any “not on file” items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy.

• Retail Operatives
• Primark Oxford Street-London
• 07.2013 - 09.2015
• • Assisted in the overall running of a department within the store and to provide an efficient sales service to customers in line with company policy. • Re-organised merchandise as directed by Department Manager/ Supervisor Promote specific lines under the guidance of Management Maintained department presentation in line with company guidelines • Performed customer service functions related to sales adjustments, credit card approvals, authorisation to return or exchange merchandise, and handling of student accounts. • Assisted in marketing, promotional services and situational selling, such as communicating new promotions, products or marketing information to customers. • Controlled excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials. • Demonstrated good customer service at all times for instance, in the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary

• Summer Retail Assistant
• Royal Collection Trust- Buckingham Palace
• 06.2014 - 09.2014
• • Engaged with customers from all over the world and providing first-rate service • Had excellent product knowledge in order to offer help and advice • Maximised sales by pro-actively interacting with customers • Provided warm welcome to visitors • Assisted with merchandising and replenishment on the shop floor • Served at the till points, handling cash and processing payments • It is a very busy and demanding role but it is also enjoyable. The working days are planned in advance and a rota system is followed. In the morning you may spend your first hour ensuring that the shops are cleaned, stocked, tidy and ready to be opened. You are move on to the till for an hour or so, which keeps you extremely busy. • Moving to the shop floor or to the stock room. The variety of moving around throughout the day makes the job enjoyable and it also gives you the opportunity to work and be familiar with all the sections in the shop. • Interacted with visitors from all over the world, and this is an important aspect in this role. • Worked in the Jewellery and Limited Edition sections where fine jewelleries and classy sets of dinner plates, tea sets, etc are displayed.

• Cashier/Customer Advisor/Enquiries Desk Officer
• NatWest Bank: Balham Branch-London
• 06.2012 - 09.2012
• • Answered to customers’ queries about their accounts/transactions. • Reduced queues by receiving customers cheques at the information and enquiries desk. • Booked appointments for the advisor about mortgages, loans, credit cards, opening a bank account etc • Processed Business Quick Deposits (BQDs), Night Safe Deposits for business customers, Rapid Deposits (RDS) for non-NatWest customers etc. • Bought and sold foreign currencies to and from customers • Processed Large Payment Proforma (LPP) for customers withdrawing or transferring large amount of cash. • Checked customers’ driving licence, and passport through IVRS for verification of the authenticity of their documents, and verifying their identity. • Provided an excellent customer experience by ensuring every customer is treated in a warm, friendly and respectful manner that leaves them feeling valued as a customer. • Be proactive in responding to customers in the branch in order to keep customer waiting time to a minimum, whether this be at the till area or welcome desk, whilst fulfilling our queuing promise. • Willingly fulfilling the tasks and activities allocated to you by your line manager across a number of key areas including till duties, welcome desk, operational tasks and outbound calling.

• Cashier
• NatWest Bank: Wimbledon Common Branch- London
• 11.2011 - 04.2012
• • Made payments into various bank accounts, payments of bills, credit cards payment etc • Made withdrawals of cash from bank accounts, cheques etc. • Cashed cheques • Transferred funds from one account to another. • Made payments of mixed transactions i.e. both cash and cheques. • Balancing accounts at the end of the shift. • Cancelled, amended and set up standing orders and direct debits for customers. • Made faster payments from one bank to a different bank. • Ordered foreign currencies for customers. • Ensured that any customers experiencing financial difficulties receive help, advice and guidance which are appropriate to their own needs and personal circumstances. • Accurately completing all tasks required by your line manager, adhering to all operational priorities and Bank rules, procedures and policies for risk and compliance.

• Customer Service Assistant
• BP Camberwell Store
• 12.2008 - 03.2012
• • Collected payments in the form of cash or card from customers and tender accurate change in accordance with company policies and procedures. • Bagged or packaged merchandise according to established company policies and procedures. • Worked on shop floor stock taking and replenishing shelves, doing daily date checks for expired goods, regular temperature checks on chillers and freezers. • Made regular safe drops of cash in the till and recorded the drops on the ‘Shift Sheet’. • Served customers and ensuring under aged children do not buy illegal products (i.e. cigarettes & alcohol). • Recorded incidents of ‘Drive Offs’ and ‘No Means to Pay’ & ‘Refusal to serve’ on the Forms provided. • Executed cash management, return, and exchange policies accurately. • Performed accurate transactions and price dispute resolution. • Observed security standards by staying alert and being aware of customers’ actions and behaviour by reporting to the manager or security of any abnormal behaviour. • Secured register at all times when leaving it unattended to protect company assets at all times.

• Customer Service Assistant
• Boots: Sedley Place-London
• 10.2011 - 12.2011
• • Processed customers’ payments by cash, debit, gift, and credit cards accurately and efficiently and Inquired about customers’ shopping experience. • Listened and demonstrated genuine customer care and interest in their needs. • Had strong interest in boots products, and getting behind key offers and promotions in store. • Helped customers to discover the range of products that boots offers and responding to customer's needs and requests. • Assisted in processing deliveries and restocking of store-front sundries; and other merchandises. • Performed customer service functions on the telephone, such as responding to requests for information regarding availability of merchandise, specific questions about beauty products and other merchandises, hours of operation, policies etc • Worked on tills and making sure that customer's expectations are exceeded and delivering excellent customer service. • Helped customers to put them at their ease by providing valuable knowledge and up to date advice and information on the different products, and ensuring each customer is given top priority. • Maintained attractive merchandise displays and straightens shelves on a daily basis, ensuring that shelves are correctly labeled and stocked, and that the area is kept orderly at all times; and makes note of depleted stock.