CV Profile No.6579

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Secretarial work
• Telecom
• Tourism, leisure activities

Professional experience

• ACCOUNTS OFFICER/OPERATIONS AND DEBT MANAGEMENT OFFICER
• Ghana Revenue Authority, Takoradi Local VAT Office
• 09.2010 - 07.2011
• • Revenue Reconciliation Statement. • Data entry • Assist in financial reports and prepares unit accounts and tax returns for audit. • Cashier and taking cost stocks of store • Monitoring and Invigilating, Compliance checks and educating traders. • Clearing ledgers …filers and non –filers of returns

• BRANCH SUPERVISOR/MARKETING AND ADMINISTRATIVE OFFICER
• Swift Trust Microfinance,
• 04.2012 - 07.2013
• BRANCH SUPERVISOR • Reporting directly to the General Manager and supervising all branch activities. • Responsible for the achievement of the branch financial target. • Communicating with clients to build a solid business relationship • Developing and implementing new ideas to control outflows and inflows of cash. • Office and staff management MARKETING AND ADMINISTRATIVE OFFICER • Data entry and Customer care • Sales and Prospects

• Administrative Secretary
• CEDI WEAR GHANA LIMITED,
• 09.2013 - 03.2014
• • Prepare Business letters, Reports and Issue Receipts • Data entry, Sales and stock inventory • Office management

• CALL CENTER AGENT- FRONT OFFICE
• VODAFONE GHANA LIMITED, Accra
• 06.2014 - 12.2015
• On Contract • Attending to customers through phone communications • First contact resolution • Data entry

• Management Assistant/Accounts
• Inter-regional Bridge Ghana
• Since 02.2016
• • Manages the activities of the company on behalf of the corporate body • Scheduling management meetings and prepares management’s itinerary • Coordinates all official meetings and record • Collects, compile data and conduct research and prepares reports and proposals • Coordinates management projects • Administer training for project as required • Prepares document along with management reports in data information collection area (Scheduling, activity codes and prepares requirement for project) • Handle multiple levels of advanced administrative duties. • Prepares payroll • Calculating of SSNIT and PAYE Contributions • Reconciliation > remittances, withdrawals and payments • Issuing of petty cash, payment voucher and invoice.

• Customer service representative
• Comsys Ghana Limited
• 12.2017 - 02.2019
• Managing client’s issues Ensuring all client’s issues are resolved within SLA Engaging clients on phone Data entry Assisting client with first contact resolution Monitoring clients network link

• Customer service supervisor
• Telesol Ghana Limited
• Since 03.2019
• Trains new employees in the company's customer service policies, procedures, and best practices. Organizes and oversees the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive. Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. Monitors or reviews calls or other correspondence between representatives and customers. Ensures that representatives are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned customer service teams performance. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Head of Customer Service or other appropriate staff.