CV Profile No.7346

Experience in the following industries :

• Engineering, development studies
• Electricity, water, gas, nuclear, energy
• Electric, electronic, optical and precision equipments
• Call centers, hotlines
• Banking, insurance, finance

Professional experience

• SERVICE DESK ANALYST& SYSTEM ADMINISTRATOR
• VOLTA RIVER AUTHORITY
• 09.2013 - 03.2015
• ● Hardware and software installations Database management Antivirus checkups and updates(installations) Computer networking and configuration Firewall configuration Operation system installation and upgrade Data buck up and storage Data lost and information retrieval Give tutorial to users on Microsoft office suit

• CIRCUIT SYSTEM ADMINISTRATOR
• GHANA EDUCATION SERVICE
• 03.2015 - 02.2015
• • Prepare the hub for readiness of practical lessons by both senior high and junior high students. • Configure, format and install educational software and hardware for the hub for both students and teachers. • Helps in the firewall configuration, antivirus checkup and installations. • Operating system installation, upgrade of computer components and software; provide routine automation and maintain security policies. • Offer general technical support to government ICT projects to schools in the circuit. • Configure and manage the LAN and WIFI of the circuit and the Hub. • Go round all schools to install and configure printer, photocopiers, and projectiles and also set up their school ICT labs. • Maintain the network infrastructure of the hub and the circuit. • Electronically validate and update over 800 teachers salary every month via the CAG department e-pay systems. • Design and manage the database of all teachers/heads in both Ashamang and Oninku circuits. • Give practical lessons to teachers in regards to general ICT literacy programs as well as their subjects areas. Help in data storage, buck up and data retrievals for the circuit hub and schools. • Teach teachers and heads how to use Microsoft office suite especially power point to teach lessons • Organize seminars for teachers on the use of ICT Tools for lesson delivery and evaluation exercises • Write reports to the Metro Director via Metro ICT/Project Engineer

• SYSTEMS ENGINEER-SERVICE EXTENSION
• VOLTA RIVER AUTHORITY(VRA)
• 09.2014 - 08.2014
• ● Carried out Preventive Maintenance on all Computer System Management tools, Software and Accessories ● Solved all the escalated IT incidents from the service desk (level 1). ● Installations of all co-operate hardware and software e.g. Hyperion, oracle, Microsoft Lync and office suite software, operating systems, photocopiers, printers ,UPS etc. ● Troubleshoot all Network related and general ICT related problems for immediate solutions. ● Monitored and Managed Information System’s Console for effective work done. ● Managed IT inventory and cross project IT equipment, monitor and optimize the use of IT equipment across projects. ● Patching of servers and workstations. ● Carried out comprehensive data buck up for all thermal stations and procurement department ● Able to support clients with HRMS problems regarding Oracle suite ● Antivirus checkup ,installations and updates ● Helped and supported the team for termination of network cables and configuration of switches and routers for LAN ,VLAN, WAN and WIFI ● Supported users with all Microsoft office suite related problems regarding their works. ● Provided one-on-one user training as needed and required ● Wrote weekly reports for good Information exchange and work analysis.

• SERVICE PERSONEL-WORKED AS SYSTEMS ANALYST
• VOLTA RIVER AUTHORITY
• Since 09.2013
• ● Able to monitor and check the whole network topology for traffic utilization and network security using solarwinds software. ● I was able to create outlook account for users on the VRA network domain ● Provided technical software, hardware and network problems resolution to clients. ● Gave online system troubleshooting, analysis and solution to all clients on.IT related issues using Microsoft System Center Manager Service Console (MSCMSC) to serve all users on the VRA domain. • Able to resolve incidents and escalated incidents from users to level 2 and 3 IT technicians and engineers. ● Able to receive and return calls from users on issues regarding IT.eg systems lock out, password reset, outlook mail accounts reset. • Able to support clients with HRMS problems regarding Oracle suite. • Regularly checked, analysed, received and sent mails to and fro for all users on the active directory. • Work with company’s Active Directory to serve all users on the domain.