CV Profile No.76530

Experience in the following industries :

• Government services
• IT, software engineering, Internet

Professional experience

• IT Service Desk – Team Lead
• Vodafone Ghana (Senrab IT Consult)
• Since 06.2016
• Delivering exceptional customer experience. Enhance customer service satisfaction through tracking Call Performance. Monitor and identify trends in IT Services and make technical recommendations. Required to provide first and second line support on Multimedia Services, Video Conference and Printing Solutions. Deliver software deployment through Endpoint Devices or other tools as appropriate. Provide updates and reports to IT Service Operations Lead and IT Operations Manager and Key stakeholders. Ensure operational hours are covered through working multiple shifts. Align and work with 3rd party Contractors. Support the implementation and deployment of new systems and services from our Local Market and Vodafone Group. Work with the Group Service Desk (GSD) to ensure requiring Group support is resolved within SLA

• System and Network Support Administrator
• Surfcom System Securities Limited
• 06.2015 - 05.2016
• Install Surfcom software on client computers, provide software training assistance to clients. Provide support to the NOC. Maintain network facilities in individual machines such as drivers and setting of personal computers as well as printers. Configuration of fuel consumption sensor for usage and monitoring. Administer security updates and patches. Using the fast setting unit tool and Configuration software tool to initialize the trackers and configure the trackers for use.

• IT Officer - National Service Personnel
• La Dade – Kotopon Municipal Assembly
• 09.2014 - 06.2015
• Installation of antivirus software, printers, computer hardware, and windows operating systems. Monitor and configure clients on the wireless and LAN router. Terminating or Crimping of network cables for use. Data Entry of employees in the local government service using Human Resource Management Information System software. Register and printing the Pay slip of the employees of Government of Ghana using E-Pay slip system. Backing up of the Human Resource Management Information System software daily.