CV Profile No.77400

Experience in the following industries :

• Government services
• Secretarial work

Professional experience

• Zonal Sales Executive
• National Lottery Authority
• 03.2017 - 04.2017
• Here I provided administrative support for Lotto Operators in the Tema District, offered training support for Lotto Operators in the Tema District and ensure Lotto Operators were using approved National Lottery Authority Point of Sale Terminals and Machines.

• Personal Assistant to the Director General
• National Lottery Authority
• 01.2017 - 03.2017
• Some of my duties included co-ordinating and maintaining the dairy of the Director including organizing of all appointments, meetings and travel arrangements, monitoring, responding and redirecting all general enquiries that come through the mail, arranging meeting room for external and internal meetings as requested and in advance for recurring meetings and assisting with coordination of specific projects e.g. providing food and other logistics for the success of the meeting/program.

• Customer Care/Customer Service Manager
• Nsoroma GPS Limited
• 03.2015 - 01.2017
• I was the first Point of contact for all customers and customer-related issues. I also scheduled and executed timely client visits to ensure customer satisfaction, notifying clients with regards to updates to Contacts, Customer Agreement/Handbook etc. and scheduling itinerary of Customer Care Team in terms of daily tasks, clients’ visits, monthly targets, and evaluation of such targets. I searched online and found a tool known as Capsule which helped us to organise all the contact details of clients. The sales team also used this tool to monitor their sales pipeline.

• Finance and Admin Officer
• Nsoroma GPS Limited
• 10.2012 - 03.2015
• In October 2012, I was appointed the Finance and Admin Officer at Nsoroma GPS Limited.Some of my duties included ensuring that all finances were properly administered and monitored, preparation and submission of weekly income and expenditure report to the CEO, responsible for tracking and disbursing petty cash, keeping appropriate records, and maintaining reconciliations, maintaining bank records, performing bank reconciliations, and dealing with the banks on all financial matters (e.g. changing salaries, changing names, signatories etc.), invoicing customers and updating customer account balances using QuickBooks Online Plus® and preparing staff payroll and all associated payments i.e. submitting Social Security and National Insurance Trust (SSNIT) contributions, Income Tax and 5% Contribution to a Trustee Company. I was also responsible for submitting monthly Value Added Tax (VAT) Returns to Ghana Revenue Authority, responsible for maintaining and developing where necessary, the administration of office systems both paper and electronic e.g. online file sharing systems such as Dropbox and also responsible for updating the company’s master contact databases. I was able to keep an updated record on all Nsoroma customers both on Google Docs and Dropbox making it accessible to all memebers of staff

• Client Service Officer
• Nsoroma GPS Limited
• 09.2010 - 09.2012
• I received and managed all calls from customers or enquirers on product and services of Nsoroma GPS Limited, maintained up to date records of all customers of the company, reported and logged all complaint from customers and recommend ways to avoid such future complaints, scheduled and managed customer installation dates and trainings. I also viewed and retrieved vehicle report on behalf of call-in customer from the Vehicle Tracking Software and maintained and updated the Company Website. I offered efficient training sessions (on-site & online) for a number of customers making them appreciate the service being provided by the Company. I increased the Company’s client base by marketing our product via email and over the phone.I responded to all customer complaints and enquiries timely creating satisfaction among our customers.I ensured all scheduled installation dates were met and even exceeded in some cases

• Teaching Assistant
• Ghana International School
• 09.2009 - 06.2010
• I had a smooth bonding with kids and helped resolve their differences. I also assisted in teaching, marking and the preparation of the learning environment. I helped with the assessment of pupils’ progress, planned learning activities and searched for resource materials for pupils on the internet and carried out administrative tasks including maintaining pupil records using Microsoft Excel. I could help pupils build upon their confidence levels by showing empathy and giving advice accordingly. I was also instrumental in helping children with special needs catch up with the rest of the class especially during their Numeracy lessons.

• Customer Service Officer(intern) assigned to the C.E.O.
• Payless Phone Shop
• 07.2005 - 08.2008
• I supervised buying and selling procedures with other phone shops, regularly attended to clients, customers and visitors, represented the organization during promotional sales and dealt with queries on phone and viaemail. I Introduced promotional sales and was instrumental in increasing profits during my period of employment.