CV Profile No.78443

Experience in the following industries :

• Airport and shipping services
• Education, training
• Government services
• Industry, production, manufacturing and other
• Social, public and human services

Professional experience

• Station Manager
• Passion Air
• 08.2018 - 11.2019
• My duties included; • Supervision of Passenger Handling • Liaising with Flight Crew in order to have smooth running of flights • Supervision of general operations on the ramp, etc. • Briefing with Passenger Handling Agents • Administrative work • Ensuring Standard Operations Procedures (SOPs) are properly followed. • Representing management during meetings • Taking care of the crew house • The overall operations of the department at the station • Management of the resources i.e. people, equipment, etc to ensure the smooth handling of flights • Ensuring for the proper dispatch of flights • Handling and solving customers’ complaints • Liaising with Ground Operations in ensuring the efficient and effective operations of the station • Ensuring that the customer is satisfied by putting in place the appropriate measures • Liaising with the relevant Agencies and stakeholders in ensuring the efficient and effective operations at the station • Ensuring that health and safety standards are complied with • Handling any other duties that are assigned to me from time to time.

• Customer Service Supervisor
• Arik Air
• 06.2016 - 07.2018
• My duties have included; • Supervision of Passenger Handling • Dealing with Clients’ complaints and possible solutions • Liaising with Flight Crew in order to have smooth running of flights • Supervision of flight fuelling • Supervision of general operations on the ramp, etc. • Managing Disruptive Passengers • Briefing with Passenger Handling Agents • Tracking of flights from various stations • Administrative work • Ensuring Standard Operations Procedures (SOPs) are properly followed.

• Teacher
• Mars’ Hill School
• 02.2016 - 05.2016
• My duties have included teaching; • ICT at the Junior High School • Citizenship • Religious and Moral Education • Social Studies

• Personal Assistant
• Global Director of IBM
• 06.2013 - 12.2015
• My duties have included; • Management of staff • Administrative Assistance • Travel Coordination • Research • Conducting surveys • Writing blogs • Airport Assistance