CV Profile No.90874

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Electricity, water, gas, nuclear, energy
• IT, software engineering, Internet
• Telecom

Professional experience

• Lead Systems Administrator
• D.S. Construction Limited
• Since 02.2018
• Successfully developed and oversaw the implementation of IT policies and securities by installing and configuring virtual private networks(VPNs), antivirus and firewalls to secure and maintain privacy of internal networks. Procured hardware systems, software products and IT services from trusted vendors that meets organizational needs. Monitored and troubleshooted system and network problems, diagnosed and repaired hardware or software issues. Recommended upgrades and enhancements of IT systems and applications to top management, explaining the key benefits of new tech-based investments for the business. Ensured day-to-day operational stability through regular monitoring and auditing of systems, networks and software applications. Scheduled timely upgrades and backups of software and critical files to the cloud respectively. Ensured the implementation and adherence of IT policies across the company. Oversaw and monitor the functionality, design and content on the company’s website and social networks. Managed project timelines, records of software licenses, and stocks of computer systems.

• Credit Analyst
• Vodafone Ghana Limited
• 09.2014 - 06.2017
• Main responsibilities included analyzing credit viability of persons or enterprise service applications, performing credit and debit adjustments on the customers’ accounts to rectify irregularities and working with cross-functional teams to resolve connectivity issues with customer lines. KEY CONTRIBUTIONS: Successfully reduced delay in provisioning of services to customers by 60% under the service level agreement of twenty-four hours. Trained different functions in our department on how to use Siebel's Customer Relations Management (CRM) software. Oversaw and manage the onboarding of high valued clients unto the consumer hybrid (Red-Postpaid) package.

• IT Support Officer
• Kwatsons Electricals Limited
• 05.2012 - 09.2012
• Installed and configured operating systems and software applications on new computers. Repaired and replaced faulty computer systems within agreed time limits. Assembled processing units based on customer's specific needs. Tracked computer system issues through to resolution. Recommended appropriate software and hardware specifications to suit customer’s area of profession.